Home OEM to Retail Upgrade Pro

[Alan Brown]

Here at work I have a Toshiba Laptop. It came Pre-Installed with XP Home
OEM. The person who bought it also bought a copy of Upgrade Retail XP Pro,
as our network uses a domain. The problem I have is that I want to Upgrade
Home to Pro, as to keep all the Software Toshiba installs on it (and gives
you a stupid little 'restore' disk that cant install the software).

Every time I insert the CD and goto Upgrade, it fails to install on me. It
gets up to "27 Minutes Remaining / Completeing Installation" before refusing
to go any further. I can still move the mouse, and the bar down the bottom
right still moves, but apart from that nothing seams to be happening. If I
hold down poer and restart, it tries to install again, but gets to the same
point and stops.

I called Toshiba and they said it had to do with setup finding the OEM
license, but I find that hard to believe. I tried using Sysrep to make it
forget, but that didnt help. Can anyone give me a hand? Its annoying, as im
sure you should be able to do it.

 

[Darrell Gorter[MSFT]]

Hello Alan,
This has nothing to do with setup finding the OEM license.
when you get the hang at 27 minutes.
open a cmd prompt ( hit Shift-F10)
use notepad to read the setupapi.log.
What are the last 15 lines or so in that log?
If you have rebooted more than once, look in the windows folder for a
pnplog.txt file.
If it's there what is in it?
Run taskmgr
What processes are currently running?
I am not sure it's available at this point or you could try running
tasklist /svc >process.txt
This outputs the running processes including hosted processes into the
process.txt file.
Thanks,
Darrell Gorter[MSFT]

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