Hibernate & Standby hanging

G

Guest

Hello everybody.

Since yesterday I cannot put my Notebook (Compaq Evo N1950v) into Hibernate
or Standby mode. It simply hangs in eg the "Der Ruhezustand wird vorbereitet"
(Preparing for hibernate) dialog.

Even after minutes, the HD LED flickers sometimes. CTRL-ALT-DEL doesn't do
anything. Mouse still works, even moving the dialog.

This is WinXP SP2 will all patches applied, I think, although I'm not sure
if I already installed the July patches. From the June patches there was one
I held back and installed just yesterday. After that Network didn't work
anymore. After some deinstallation etc. Network worked again, but now
Hibernate (and Standby) don't.

In the office I have a normal Network connected to a DSL router.
At home I have an DSL modem (AT-AR215) connected via USB.

But even if I stop the driver, DSLMON etc. hibernate hangs (I write this
because one reason I found for this problem searching the Net is related to
USB bus).

But before I never had a problem...

Anybody got any idea?

Is the anyway to debug the hibernate process (like boot and shutdown with
ntbtlog.txt) ?

Thanks in advance for any hint,
Harald Henkel
 
P

POP

message
Hello everybody.

Since yesterday I cannot put my Notebook (Compaq Evo N1950v)
into Hibernate
or Standby mode. It simply hangs in eg the "Der Ruhezustand
wird vorbereitet"
(Preparing for hibernate) dialog.

Even after minutes, the HD LED flickers sometimes. CTRL-ALT-DEL
doesn't do
anything. Mouse still works, even moving the dialog.

This is WinXP SP2 will all patches applied, I think, although
I'm not sure
if I already installed the July patches. From the June patches
there was one
I held back and installed just yesterday. After that Network
didn't work
anymore. After some deinstallation etc. Network worked again,
but now
Hibernate (and Standby) don't.

In the office I have a normal Network connected to a DSL
router.
At home I have an DSL modem (AT-AR215) connected via USB.

But even if I stop the driver, DSLMON etc. hibernate hangs (I
write this
because one reason I found for this problem searching the Net
is related to
USB bus).

But before I never had a problem...

Anybody got any idea?

Is the anyway to debug the hibernate process (like boot and
shutdown with
ntbtlog.txt) ?

Thanks in advance for any hint,
Harald Henkel

Use Google to locate a copy of Microsoft's BootVis.msi. It will
not only analyze the situaiton but also has an "optimize" feature
that sometimes takes care of such issues.

Pop`
 
G

Guest

Hello POP,

thanks for your reply.

I downloaded and installed that tool and tried to do an Hibernate & Resume
Trace, but since the computer hangs, I have to switch it off and reboot
afterwards.

When I tried to start the BootVis tool after reboot the first time, it told
me that it could not find the .bin file and exited. When starting for the
second time, it started normally but of course didn't show anything.

So, either I did something wrong when initiating the trace or the tool
doesn't work if the hibernation hangs and the PC has to be rebootet.

BTW1, shutting down works without problem.

BTW2, is this the right newsgroup for this kind of problem?

With kind regards,
Harald Henkel
 
R

Rock

A similar problem appeared for me once I connected to a DSL hub via USB
(Dell
Inspiron 600m).

KB article 914028 suggests that I need a hotfix for usbhub.sys
(5.1.2600.2846 14-Feb-2006). Unfortunately, MS won't provide it because XP
came with the computer (MS says ask Dell), and Dell doesn't have access to
the hotfix (even after reading the KB article).

Anyone know how I can get the hotfix???

Call MS and ask for it. Hotfixes are available to anyone with any version
of XP. It doesn't matter it it's an OEM version or a branded OEM version or
the retail version.

[Courtesy of Kelly Theriot, MVP]
Call Microsoft Professional Customer Service @ 1-800-936-5700(4900) (this
line is 24/7), there is an option for hotfix. A rep will email you a link to
the fix.

MS International Support -
http://support.microsoft.com/common/international.aspx
 

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