G
Guest
My problem is I can't listen to yahoo music player when streaming radio or
video.
I have tryed everything possible to rectify the problem by contacting the
Internet server Charter cable internet, and was referred to yahoo music
support. Here is a copy of the conversation I have had through e-mail.
------------------------------------------------------------------------------------------------
Hello,
Thank you for writing to Yahoo! Music.
We suggest that you check your web browser configuration.
To configure Internet Explorer 6.x, launch/open your browser and follow
these steps:
1. Click on "Tools", which is located on the toolbar.
2. Select "Internet Options".
3. Click the "Security" tab.
4. Click on the "Custom Level" button.
5. Configure the categories by following the directions below:
Active X controls and plug-ins category
* Download signed ActiveX controls - Enable
* Run ActiveX controls and plug-ins - Enable
* Script ActiveX controls marked safe for scripting - Enable
Downloads Category
* File Download - Enable
Miscellaneous Category
* Software channel permissions - Medium safety
Scripting Category
* Enable all options under this category
6. Select the "Privacy Tab" and set your slider at "Medium".
7. Click the "Advanced" tab.
8. Locate the "Browsing" category.
* Check the following option: Disable script debugging.
* Uncheck the following options:
Display a notification about every script error Reuse windows for launching
shortcuts
9. Click "Apply".
10. Select the "General" tab.
11. Click the "Settings" button (that button is located in the Temporary
Internet Files category.)
12. Click the option marked "Every visit to the page".
13. Click OK.
14. Click the "Delete Files" button (that button is located in the Temporary
Internet Files category.)
15. Click OK to go ahead with the Temporary File deletion (this is clearing
your browser's "cache" of stored files).
16. Click OK to close the Options window and return to your browser.
17. Click the "Refresh" icon on the Tool bar and try the broadcast again.
If you are still experiencing problems after the above changes, please reply
to this email and include the text of any error messages you receive and any
additional information you think would help us diagnose the problem.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Ver
Yahoo! Customer Care
Original Message Follows:
-------------------------
I have tried all the steps you listed. I rolled back my WMP 10 to WMP 9
first then I re installed the WMP 10 as instructed to my desktop. I checked
with my internet provider and they gave me a connection speed of 256 Kbps.
Tried that as well. I also disabled every pop up blocker on my computer.
I even tried turning off my firewall.
My player just says opening connecting etc. and once in a while it will play
a song then the player will stop at the end of the song. Then try to open and
connect after a few.
Like I said my launchcast player worked just fine in Maryland at my last
residence with Verizon DSL. The other thing is my player is supposed to show
the picture and artist etc... on the window it doesn't even do that now.
-----Original Message-----
From: Yahoo! Music
Subject: Re: Feedback - Connection problems
Hello,
Thank you for writing to Yahoo! Music.
In order to correct this, try installing the latest released version of the
Windows Media Player. Please follow the directions below:
1. Go to the following URL:
http://www.microsoft.com/windows/windowsmedia/en/Download/default.asp
2. Select the version from the drop-down box that corresponds to your
Operating System, then click on the "Download Now" button. Note: Do not
select any version labeled "BETA".
3. In the File Download dialog box, select "Save this program to disk,"
and then click "OK".
4. You are now presented with a "Save As" window (if you are not experienced
at downloading software, the best place to put files is on the Desktop.)
5. Save the file on the Desktop and do not change the name of the file.
6. Once you have established where the file is being saved, click the "Save"
button. Depending on your modem speed, the download time may vary. Take note
of the file name as you will need to reference the file once download is
complete.
7. Once the download is complete, you are ready to install the player.
Close all applications before proceeding with the player installation.
8. The file you saved is located on your desktop, look for the file and
double-click it to activate the installation.
9. When the security warning appears, click "Yes" to continue installing.
10. The program will display an End User License Agreement, click "Yes"
if you agree to comply.
11. After installing the initial program files, specify your Internet
connection speed. Choose between 14.4K, 19.2K, 28.8K, 56KModem/ISDN, 112K
Modem/Dual-ISDN, T1/LAN, or Unknown/Other. If you do not know your connection
speed, ask your network administrator or refer to your modem documentation.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Logan
Yahoo! Customer Care
New and Improved Yahoo! Mail - better than ever!
Original Message Follows:
-------------------------
OS: Windows XP SP2
Version: Version 9.0
What firewall software do you currently have installed?
\Zone Alarm
Subject: Connection problems
Me:
I am having connection issues with
Yahoo radio launchcast player.
I used to have Verizon DSL at my last
residence with this same computer, and
never experianced connection issues.
Now I have Charter High speed Cable
Internet and it's faster than than my
verizon DSL I suscribed to in fact I'm
runnning 2.6- 3Mbps download and 350
plus upload.
To be specific about my problem I was
having a really hard time listening to
music stations on Launchcast at all.
The player would say opening,connecting and his would go on for a
while and every now and then a song would play, in fact sometimes the
artist and song title picture in launchcast would show up no music would
play then it would skip to the next picture and no song til it decided to
play a song.
I tried Yahoo videos too and rarely could get a video to play.I even got a
C00D109B? error code at one point.
So basically I spent all weekend trying different things and tryed the
suggestions on Launchcast help.
Reloaded Windows media player 9. Did a
system recovery etc...
Now I can get the songs more frequently but the player when you launch it
might say opening connecting for 5 mins or more, or the player might launch
right way and the song will start, it plays then at the end of the song, the
connection stops for a sec or two or maybe 5-20 mins or right away (during
this time of no song it says opening connecting etc..)
Plain and simple its inconsistent and I need to resolve this issue I called
my internet provider and was informed there was nothing they could do for me
at they're level and to call Yahoo support. I called Yahoo support last week
and they recommended to try the seof help menu but couldn't give me any
advice. The Yahoo people said if that doesnt work the to contact this support
reponse and an engineer should contact me.
Any help you can provide would be
aappreciated.
video.
I have tryed everything possible to rectify the problem by contacting the
Internet server Charter cable internet, and was referred to yahoo music
support. Here is a copy of the conversation I have had through e-mail.
------------------------------------------------------------------------------------------------
Hello,
Thank you for writing to Yahoo! Music.
We suggest that you check your web browser configuration.
To configure Internet Explorer 6.x, launch/open your browser and follow
these steps:
1. Click on "Tools", which is located on the toolbar.
2. Select "Internet Options".
3. Click the "Security" tab.
4. Click on the "Custom Level" button.
5. Configure the categories by following the directions below:
Active X controls and plug-ins category
* Download signed ActiveX controls - Enable
* Run ActiveX controls and plug-ins - Enable
* Script ActiveX controls marked safe for scripting - Enable
Downloads Category
* File Download - Enable
Miscellaneous Category
* Software channel permissions - Medium safety
Scripting Category
* Enable all options under this category
6. Select the "Privacy Tab" and set your slider at "Medium".
7. Click the "Advanced" tab.
8. Locate the "Browsing" category.
* Check the following option: Disable script debugging.
* Uncheck the following options:
Display a notification about every script error Reuse windows for launching
shortcuts
9. Click "Apply".
10. Select the "General" tab.
11. Click the "Settings" button (that button is located in the Temporary
Internet Files category.)
12. Click the option marked "Every visit to the page".
13. Click OK.
14. Click the "Delete Files" button (that button is located in the Temporary
Internet Files category.)
15. Click OK to go ahead with the Temporary File deletion (this is clearing
your browser's "cache" of stored files).
16. Click OK to close the Options window and return to your browser.
17. Click the "Refresh" icon on the Tool bar and try the broadcast again.
If you are still experiencing problems after the above changes, please reply
to this email and include the text of any error messages you receive and any
additional information you think would help us diagnose the problem.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Ver
Yahoo! Customer Care
Original Message Follows:
-------------------------
I have tried all the steps you listed. I rolled back my WMP 10 to WMP 9
first then I re installed the WMP 10 as instructed to my desktop. I checked
with my internet provider and they gave me a connection speed of 256 Kbps.
Tried that as well. I also disabled every pop up blocker on my computer.
I even tried turning off my firewall.
My player just says opening connecting etc. and once in a while it will play
a song then the player will stop at the end of the song. Then try to open and
connect after a few.
Like I said my launchcast player worked just fine in Maryland at my last
residence with Verizon DSL. The other thing is my player is supposed to show
the picture and artist etc... on the window it doesn't even do that now.
-----Original Message-----
From: Yahoo! Music
Subject: Re: Feedback - Connection problems
Hello,
Thank you for writing to Yahoo! Music.
In order to correct this, try installing the latest released version of the
Windows Media Player. Please follow the directions below:
1. Go to the following URL:
http://www.microsoft.com/windows/windowsmedia/en/Download/default.asp
2. Select the version from the drop-down box that corresponds to your
Operating System, then click on the "Download Now" button. Note: Do not
select any version labeled "BETA".
3. In the File Download dialog box, select "Save this program to disk,"
and then click "OK".
4. You are now presented with a "Save As" window (if you are not experienced
at downloading software, the best place to put files is on the Desktop.)
5. Save the file on the Desktop and do not change the name of the file.
6. Once you have established where the file is being saved, click the "Save"
button. Depending on your modem speed, the download time may vary. Take note
of the file name as you will need to reference the file once download is
complete.
7. Once the download is complete, you are ready to install the player.
Close all applications before proceeding with the player installation.
8. The file you saved is located on your desktop, look for the file and
double-click it to activate the installation.
9. When the security warning appears, click "Yes" to continue installing.
10. The program will display an End User License Agreement, click "Yes"
if you agree to comply.
11. After installing the initial program files, specify your Internet
connection speed. Choose between 14.4K, 19.2K, 28.8K, 56KModem/ISDN, 112K
Modem/Dual-ISDN, T1/LAN, or Unknown/Other. If you do not know your connection
speed, ask your network administrator or refer to your modem documentation.
Thank you again for contacting Yahoo! Customer Care.
Regards,
Logan
Yahoo! Customer Care
New and Improved Yahoo! Mail - better than ever!
Original Message Follows:
-------------------------
OS: Windows XP SP2
Version: Version 9.0
What firewall software do you currently have installed?
\Zone Alarm
Subject: Connection problems
Me:
I am having connection issues with
Yahoo radio launchcast player.
I used to have Verizon DSL at my last
residence with this same computer, and
never experianced connection issues.
Now I have Charter High speed Cable
Internet and it's faster than than my
verizon DSL I suscribed to in fact I'm
runnning 2.6- 3Mbps download and 350
plus upload.
To be specific about my problem I was
having a really hard time listening to
music stations on Launchcast at all.
The player would say opening,connecting and his would go on for a
while and every now and then a song would play, in fact sometimes the
artist and song title picture in launchcast would show up no music would
play then it would skip to the next picture and no song til it decided to
play a song.
I tried Yahoo videos too and rarely could get a video to play.I even got a
C00D109B? error code at one point.
So basically I spent all weekend trying different things and tryed the
suggestions on Launchcast help.
Reloaded Windows media player 9. Did a
system recovery etc...
Now I can get the songs more frequently but the player when you launch it
might say opening connecting for 5 mins or more, or the player might launch
right way and the song will start, it plays then at the end of the song, the
connection stops for a sec or two or maybe 5-20 mins or right away (during
this time of no song it says opening connecting etc..)
Plain and simple its inconsistent and I need to resolve this issue I called
my internet provider and was informed there was nothing they could do for me
at they're level and to call Yahoo support. I called Yahoo support last week
and they recommended to try the seof help menu but couldn't give me any
advice. The Yahoo people said if that doesnt work the to contact this support
reponse and an engineer should contact me.
Any help you can provide would be
aappreciated.