Help with USB/Human Interface Device nightmare?

[Bill Fredette]

Hello. I have a powered tripod head (TrackerPod by Eagletron)for my
camcorder that will allow it to be remotely controlled via the
Internet. It connects to the 'puter with a USB cable, but the
manufacturer tells me it should be recognized by XP as a human
interface device, and not a USB device.

Unfortunately, every time I plug it in, XP detects it as a USB device,
attempts to install it, and winds up listing it in the device manager
as an unknown USB device.

I have searched for solutions, but cannot seem to find any. I unpacked
hidserv.dll, mouhid.sys and mouclass.sys from the cabinet file on the
XP install, and now the human interface device service is running on
my machine. However, I do not have a "human interface device" entry in
the device manager.

Is there any way to force XP to recognize this thing as an HID? Is
there any way to stop it from being installed as a non-functional USB
device? I'm about ready to throw in the towel and return the unit
because I can't see how to get it working on my machine (which, BTW,
is a single processor Athlon XP1800+ on an Asus A7N266-VM
motherboard).

I would *really* appreciate any suggestions you might offer. Thanks in
advance.

 

[Lance Zielinski]

Hello Bill,

I took a quick look at Eagletron's web site on on the TrackerPod. Reading
through the FAQ's, I get the impression that you need to have the TrackerCam
Software 5.01 installed. Have you already done this?

Here's the URL if you haven't:

http://www.trackerpod.com/index4.htm

There's also this application CamPanel, which seems to control the features
of the TrackerPod.

I get the impression that these downloads come with the necessary drivers
needed in order to work with Windows XP. If you've not done so already, I'd
recommend installing the latest TrackerCam software and seeing what happens.

Please let me know if that works for you. I will look around and see what I
can find on the Human Interface Device as opposed to a USB device.

Regards,

--
Lance Zielinski
Microsoft Corporation

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[Fred Bhesania [MSFT]]

What is the error code (its usually a number followed by a brief
description) in device manager listed for this device?
Does plugging the device in to the root port of the machine (and not on a
down stream hub) make any difference?