Help with trojan block-out

[Anonimouse]

A friend has picked up a Trojan and her computer won't boot into windows.
She hasn't got an AVG boot disc. Is the only hope of recovery to reformat
her hard disc and start life afresh, so to speak?



I'm trying to help via a long distance phone call so I'm not able to study
the problem in any detail. (Not that I could help much even then!)





Thanks





Melanie

 

[Dirk]

A friend has picked up a Trojan and her computer won't boot into windows.
She hasn't got an AVG boot disc.

How did you find out? What notice your "Friend" got to even assume a virus
or trojan is present.
Since your "Friend" can no longer reboot this seems impossible.
Be more specific please.

 

[Jeroen [_]D]

: A friend has picked up a Trojan and her computer won't boot into windows.
: She hasn't got an AVG boot disc. Is the only hope of recovery to reformat
: her hard disc and start life afresh, so to speak?
:
:
:
: I'm trying to help via a long distance phone call so I'm not able to study
: the problem in any detail. (Not that I could help much even then!)
:
Does it give any error messages?

Why do you think it is a trojan?

 

[Dirk]

A friend has picked up a Trojan and her computer won't boot into windows.
She hasn't got an AVG boot disc. Is the only hope of recovery to reformat
her hard disc and start life afresh, so to speak?



I'm trying to help via a long distance phone call so I'm not able to study
the problem in any detail. (Not that I could help much even then!)

Start trouble shooting with downloading startup list from here. Post the log
here or some forum.
http://www.merijn.org/downloads.html

 

[kurt wismer]

Start trouble shooting with downloading startup list from here. Post the log
here or some forum.
http://www.merijn.org/downloads.html

and how should the person use that when the trouble computer won't boot
into windows?

 

[Dirk]

and how should the person use that when the trouble computer won't boot
into windows?

Right, got me there.

 

[Buford T. Justice]

Hope she doesn't have Win2k or WinXP. She'll have to get F-Prot For DOS
from somewhere. Generally, it takes 2 floppies. One for the program and
the other for the updated DEFs. Good luck.

http://www.f-prot.com/products/home_use/dos/

BTJustice