Help with remote assistance

[newtechie]

Hi all -

I would like to help a friend with his computer troubles using remote
assistance/desktop. What settings do I need to enable and what services
need to be started to accomplish this? We both have WinXP Pro.

Thanks in advance,
Newtechie

 

[Rick \Nutcase\ Rogers]

Hi,

If either is behind a router, you will need to setup port forwarding on
3389. Both machines need to be enabled for this under the control
panel/system/remote tab. Read up on this here:

Overview of Remote Assistance in Windows XP [Q300546]
http://support.microsoft.com/?kbid=300546

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone