help with game

[Patsy]

my hubby got a game called hoyle board and puzzle games 2007 for
christmas....he has a 3 year old celron dell computer with xp windows....i
tryed to download it and i kept getting a messages from microsoft
saying.....encountered a problem and has to close down before i ever even
got it downloaded....their are 2 disc for the game....so i read the book and
it said if auto run is disabled go to run and type in hoyle_board_games_2007
exe....so i did this and then clicked on the game where it downoaded under
windows but when it came up i kept getting the same message i got when i was
trying to download it....when i would click ok it would go to a black screen
the the message would come up....i was clicking ok to play the game,,,,but
then it would go off after this message....i have a 6 yr old dell pentium xp
windows and it went right in.....can anyone help me...thanks Patsy

 

[Jimmy S.]

Hi Patsy,

Let's try some basic troubleshooting. If the problem still persists
please post back and we'll try some more steps. Good luck!

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using this utility: http://www.mlin.net/StartupCPL.shtml
or this method: http://www.pacs-portal.co.uk/startup_content.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com and then
install MS AntiSpyware from: www.microsoft.com/spyware to
remove any Spyware or Adware which could clog up your PC.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com Some games
require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html

--
Cheers, Windows_XP_MVP_Shell/User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Patsy Wrote:
=================
| my hubby got a game called hoyle board and puzzle games 2007 for
| christmas....he has a 3 year old celron dell computer with xp windows....i
| tryed to download it and i kept getting a messages from microsoft
| saying.....encountered a problem and has to close down before i ever even
| got it downloaded....their are 2 disc for the game....so i read the book and
| it said if auto run is disabled go to run and type in hoyle_board_games_2007
| exe....so i did this and then clicked on the game where it downoaded under
| windows but when it came up i kept getting the same message i got when i was
| trying to download it....when i would click ok it would go to a black screen
| the the message would come up....i was clicking ok to play the game,,,,but
| then it would go off after this message....i have a 6 yr old dell pentium xp
| windows and it went right in.....can anyone help me...thanks Patsy

 

[Patsy]

thanks a lot Jimmy will try all this it may take me a few days but will let
u know what happenes....Patsy