Help urgently required!

G

Guest

Can anyone provide a solution to the following problem.
I would warn you that I am no computer expert so any instructions need to be
step by step please.

When switching on our computer we receive a blue screen and the error message:
Stop: C000021a (Fatal System Error) The Windows Logon Process System process
terminated unexpectedly with a status of 0xC0000096 (0x00000000 0x00000000)
The system has been shut down
 
G

Guest

Try pressing F8 at boot to enter the Windows Menu.
Choose to login Last Good Cnfiguration, if it won't work use Safe Mode.
After you login, open command prompt: Start > Run > "cmd"
and type "chkdsk c: /f"
Repeat this command for all other disks that you have (c,d...)
Just answer always yes, and then reboot.
After reboot chkdsk will check your HDD.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top