Help & Support Center Problem

  • Thread starter Thread starter HKS
  • Start date Start date
H

HKS

I was using Excel and tried to access the help screen, a gray window opened
with no content. I had the Office XP installation disk "repair" the
installation. there was no change. I tried MSWord. Help screen was same
as in Excel - blank. I then tried to access Help and Support Center from
the Start Menu. It would not open. I solved the probem by running the
restore tool from the System Tools folder and setting the machine back to a
time 1 week earlier, but I have no idea what would cause this issue. My
machine uses ZoneAlarm Pro, Norton Anti-Virus, Sunbelt CounterSpy and is
behind a router so I don't think it was the result of a malicious program.
 
I undid restore and tried suggested fix. It didn't work.


Wesley Vogel said:
Have a look here...
http://www.kellys-korner-xp.com/xp_tweaks.htm

Read instructions at the top
Scroll down to:
235. Restore Help and Support Service

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand
http://www.kellys-korner-xp.com/top10faqs.htm

[?] Why doesn't Help and Support work?

Fix Windows XP Help
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
HKS said:
I was using Excel and tried to access the help screen, a gray window
opened with no content. I had the Office XP installation disk "repair"
the installation. there was no change. I tried MSWord. Help screen was
same as in Excel - blank. I then tried to access Help and Support Center
from the Start Menu. It would not open. I solved the probem by running
the restore tool from the System Tools folder and setting the machine
back to a time 1 week earlier, but I have no idea what would cause this
issue. My machine uses ZoneAlarm Pro, Norton Anti-Virus, Sunbelt
CounterSpy and is behind a router so I don't think it was the result of a
malicious program.
Click to expand...
Click to expand...
 
Which suggested fix? There were three links.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
HKS said:
I undid restore and tried suggested fix. It didn't work.


Wesley Vogel said:
Have a look here...
http://www.kellys-korner-xp.com/xp_tweaks.htm

Read instructions at the top
Scroll down to:
235. Restore Help and Support Service

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand
http://www.kellys-korner-xp.com/top10faqs.htm

[?] Why doesn't Help and Support work?

Fix Windows XP Help
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
HKS said:
I was using Excel and tried to access the help screen, a gray window
opened with no content. I had the Office XP installation disk "repair"
the installation. there was no change. I tried MSWord. Help screen
was same as in Excel - blank. I then tried to access Help and Support
Center from the Start Menu. It would not open. I solved the probem by
running the restore tool from the System Tools folder and setting the
machine back to a time 1 week earlier, but I have no idea what would
cause this issue. My machine uses ZoneAlarm Pro, Norton Anti-Virus,
Sunbelt CounterSpy and is behind a router so I don't think it was the
result of a malicious program.
Click to expand...
Click to expand...
Click to expand...
 
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

Haven't tried others yet.

Wesley Vogel said:
Which suggested fix? There were three links.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
HKS said:
I undid restore and tried suggested fix. It didn't work.


Wesley Vogel said:
Have a look here...
http://www.kellys-korner-xp.com/xp_tweaks.htm

Read instructions at the top
Scroll down to:
235. Restore Help and Support Service

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand
http://www.kellys-korner-xp.com/top10faqs.htm

[?] Why doesn't Help and Support work?

Fix Windows XP Help
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In HKS <[email protected]> hunted and pecked:
I was using Excel and tried to access the help screen, a gray window
opened with no content. I had the Office XP installation disk "repair"
the installation. there was no change. I tried MSWord. Help screen
was same as in Excel - blank. I then tried to access Help and Support
Center from the Start Menu. It would not open. I solved the probem by
running the restore tool from the System Tools folder and setting the
machine back to a time 1 week earlier, but I have no idea what would
cause this issue. My machine uses ZoneAlarm Pro, Norton Anti-Virus,
Sunbelt CounterSpy and is behind a router so I don't think it was the
result of a malicious program.
Click to expand...
Click to expand...
Click to expand...
 
Let us know.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
HKS said:
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

Haven't tried others yet.

Wesley Vogel said:
Which suggested fix? There were three links.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
HKS said:
I undid restore and tried suggested fix. It didn't work.


Have a look here...
http://www.kellys-korner-xp.com/xp_tweaks.htm

Read instructions at the top
Scroll down to:
235. Restore Help and Support Service

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand
http://www.kellys-korner-xp.com/top10faqs.htm

[?] Why doesn't Help and Support work?

Fix Windows XP Help
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In HKS <[email protected]> hunted and pecked:
I was using Excel and tried to access the help screen, a gray window
opened with no content. I had the Office XP installation disk
"repair" the installation. there was no change. I tried MSWord.
Help screen was same as in Excel - blank. I then tried to access
Help and Support Center from the Start Menu. It would not open. I
solved the probem by running the restore tool from the System Tools
folder and setting the machine back to a time 1 week earlier, but I
have no idea what would cause this issue. My machine uses ZoneAlarm
Pro, Norton Anti-Virus, Sunbelt CounterSpy and is behind a router so
I don't think it was the result of a malicious program.
Click to expand...
Click to expand...
Click to expand...
 
I tried using the suggestions from "Top 10 Frequently Asked Questions and
Answers". Nothing worked until I reinstalled Help and Support using
C:\windows\inf\pchealth.inf.


Wesley Vogel said:
Let us know.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In
HKS said:
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

Haven't tried others yet.

Wesley Vogel said:
Which suggested fix? There were three links.

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In HKS <[email protected]> hunted and pecked:
I undid restore and tried suggested fix. It didn't work.


Have a look here...
http://www.kellys-korner-xp.com/xp_tweaks.htm

Read instructions at the top
Scroll down to:
235. Restore Help and Support Service

Top 10 Frequently Asked Questions and Answers
Click on the ? Icon to Expand
http://www.kellys-korner-xp.com/top10faqs.htm

[?] Why doesn't Help and Support work?

Fix Windows XP Help
http://www.dougknox.com/xp/scripts_desc/fixwinxphelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In HKS <[email protected]> hunted and pecked:
I was using Excel and tried to access the help screen, a gray window
opened with no content. I had the Office XP installation disk
"repair" the installation. there was no change. I tried MSWord.
Help screen was same as in Excel - blank. I then tried to access
Help and Support Center from the Start Menu. It would not open. I
solved the probem by running the restore tool from the System Tools
folder and setting the machine back to a time 1 week earlier, but I
have no idea what would cause this issue. My machine uses ZoneAlarm
Pro, Norton Anti-Virus, Sunbelt CounterSpy and is behind a router so
I don't think it was the result of a malicious program.
Click to expand...
Click to expand...
Click to expand...
 

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