I tried the ad ware and running a virus check through
McAfee but I'm still experiencing the problem with
printing. I've never updated drivers on my hardware
before...how do I go about doing that?
Thanks again for all your help and time!
-----Original Message-----
The HP website claims the printer is XP compatible, are
you sure you used
the XP compatible drivers from their site? I also noted
the possibility of
firmware updates for the printer, have you checked to
see if there are any
available for your printer.
I would have suspected the hub as well but since you
have the problem when
connected directly, that rules that out.
Have you made sure your antivirus software is up to date
and scanned for
viruses? Have you checked your system for malware?
Download, install and
run Ad Aware:
www.lavasoftusa.com. It is not an antivirus app but it
will scan your
system for malware.
Could something else on your system be corrupting the
drivers? The above
about antivirus and malware may help if that is the case.
If you are clear of such things, the next step would be
to check other
hardware on the system, make sure all drivers are up to
date, graphics card,
soundcard, etc. If yes, you may have to remove items
one by one, then test
the printer to see if it begins to properly function and
the items include
software as well that might be interfering. It's a step
by step process but
no other way to source this type of issue except by
trial and error.
--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org:
http://www.dts-l.org/
Thanks Michael the undo restore worked for my office
programs. but now I'm back to my original problem of
not
being able to print. I'm connected to a HP Color
Laserjet4600 and when I send a print job the following
error prints:
PCL XL error
Subsystem: KERNEL
Error: IllegalOperatorSequence
Operator: EndFontHeader
Position: 1
I've spoken to HP and they don't have an answer for me.
I've tried reinstalling the printer from the CD that
came
with it. I've tried downloading updated drivers from
HP's
website. I'm connected to the printer through my pc's
LPT1 port but it is going through a hub to split the
printer connection for the other two in my office.
When I
tried installing the printer from the CD that came with
it, it gets stuck on configuring the LPT hardware. It
says that it cannot communicate with the printer
through
the LPT1 port. I thought maybe it was because of the
hub
so I tried going directly to the printer and I still
ran
into the same problem. I was able to load the printer
but
it doesn't print right. When I try printing using the
PCL5 driver I only get the black and white text,
nothing
color prints. If I try to print using the PCL6 driver I
get the error above. The other thing that is strange is
that it's not listing my printer in the general HP list
when I try to "Add a Printer"...I have to point to the
drivers I downloaded to get them to appear. Is that
normal? I'm stumped... have you heard of this happening
before? Is something corrupting the driver on my pc?
Any
help you can provide is GREATLY appreciated!!! Thanks!
Nicole
-----Original Message-----
What was the problem you were having with your system?
You can undo the System Restore by opening System
Restore and selecting
"Undo last restore," which might resolve this issue and
if you post the
problem you were having, we might be able to help
resolve that as well.
--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org:
http://www.dts-l.org/
No, I'm not. I was having a problem with my computer
and
the Microsoft support tech said to do a System
Restore
back to the previous day. After doing that the error
started to appear.
Thanks.
Nicole
-----Original Message-----
Are you running Novell Netware or Groupwise on your
system? If yes, the
problem is with the Novell software, it may have
something to do with the
"notify" function. You would need to resolve this
with
Novell or in a
Novell group.
--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org:
http://www.dts-l.org/
in
message
Whenever I try to run any applications (word,
excel,
Outlook, ACT, Snagit, etc.) I get the following
errors. . .
1st error message:
Fatal Error: [NOCREATE] RWFactory: no create
function
for
class with ID 1201 (0x4b1)
2nd error message:
Microsoft Visual C++ Runtime Library: Runtime
Error!
Program: C:/Program Files\TechSmith\Snagit32.exe
R6025 - pure virtual function call
I get this similar error message when I try to
print
or
go to printer properties. The only program that
seems
to
work right now is Outlook Express and Internet
Explorer.
I'm not sure what to do. Can anyone help me,
please?
.
.
.
