Help Please! This is doing my head in!!

[Dave]

I promised a friend I'd help him sort an e-mail problem out and am now
wishing I hadn't! I've tried everything within my capabilities short of
reformatting his hard drive and starting all over again so if anyone
has a solution to this I'd be extremely grateful.

Outlook 2003 up to date with all updates (inc Office SP2). Refuses to
send or receive e-mails - error message 0x8004210B is the most
prevalent one.

Outlook Express on the same computer, with the same settings has no
problem. Another computer, networked to the troubled one has O and OE
on and both work fine.

I've removed and re-added the e-mail accounts and even added a new one,
but none work from Outlook on this computer. I've removed and
re-installed Outlook to no avail. I've disabled mail scanning (in and
out) in the anti-virus software and added Outlook into the exceptions
list for the firewall. I've even removed an Outlook update that was
done earlier this month around the time it stopped working in case that
had anything to do with it.

Mail sending and receiving also works fine using Mail2web and I can
access the servers directly with the telnet command so with all the
above evidence I don't see how it can be anything other than Outlook
that is the problem. But what is the solution????!!!!

 

[Brian Tillman]

Outlook 2003 up to date with all updates (inc Office SP2). Refuses to
send or receive e-mails - error message 0x8004210B is the most
prevalent one.

See if this helps: http://support.microsoft.com/kb/813514/en-us

 

[Dave]

Hi Brian

Thanks for the info but I've already tried everything on that list
other than deleting the profile but I guessed as it was working fine
for Outlook Express, that that wouldn't be the problem. I may try it
anyway. Getting pretty desperate now. Any other ideas?

Dave

 

[Brian Tillman]

Thanks for the info but I've already tried everything on that list
other than deleting the profile but I guessed as it was working fine
for Outlook Express, that that wouldn't be the problem.

This is not a valid conclusion, since Outlook and Outlook Express are
unrelated applications. A new profile can fix myriad problems.

I may try it anyway. Getting pretty desperate now. Any other ideas?

One thing you might try is to use Outlook to import the working account from
Outlook Express.

 

[Dave]

Thanks Brian. I'll give the profile deletion a go definitely. On the
second one though, I'm not convinced that importing the accounts will
help. I already set up a new account with a different server (Yahoo
Mail) in both Outlook and Outlook Express. Once again it works fine in
OE but not Outlook. I'll give it a go nevertheless. There's another
similar thread running after this I'm keeping an eye on too. Guy there
reckons his all went pear-shaped after rebooting after the last Windows
update.

Dave

 

[Brian Tillman]

On the second one though, I'm not convinced that importing the accounts
will
help.

But it can't hurt to try.

I already set up a new account with a different server (Yahoo
Mail) in both Outlook and Outlook Express.

Is this a paid Yahoo! account? Otherwise there is no SMTP access to Yahoo!

 

[Dave]

Hi Brian

No it's not a a paid one, but SMTP works fine. You have to go through a
section to request POP3 and it usually takes about an hour to click in
but it does work. See
http://help.yahoo.com/l/uk/yahoo/mail/yahoomail/manage/manage-44.html

Regards

Dave

 

[Brian Tillman]

No it's not a a paid one, but SMTP works fine. You have to go through
a section to request POP3 and it usually takes about an hour to click
in but it does work. See
http://help.yahoo.com/l/uk/yahoo/mail/yahoomail/manage/manage-44.html

I guess I recall that the UK Yahoo servers still allow POP access to free
accounts.