Help, pc keeps rebooting

[Guest]

Hi, I wonder if anyone can help, my pc keeps going to a blue screen and shows
the following error message
0X0000000A(0XFF2BE620,0X00000002,0X00000000,0X804FE10B). It seems to do it if
I am in media player or TMPGEnc encoding video files, but also does when in
Explorer. Any help would be appreciated.

 

[Joshua Smith [MSFT]]

Hi Davara,

To determine what driver is causing the problem I need you to enable driver
verifier.
Steps:
1) Windows Key + R
2) Type in 'verifier' and hit enter
3) Make sure 'Create Standard Setting' is selected and hit next
4) Click on 'Select all drivers installed on this computer' and hit Finish
5) Reboot

There is a possibility that your computer will crash on reboot. If this
occurs hit F8 when rebooting just before the windows logo screen and select
the safe mode boot option. Follow the same steps above but on step 4 choose
'Select driver names from a list'; hit next; check the box next to any
driver where the provider is not Microsoft; hit Finish; reboot.

This will slow the performance of you computer a little while enabled but
will hopefully catch the driver causing corruption. Next time you crash
the blue screen will hopefully say something like
"DRIVER_VERIFIER_DETECTED_VIOLATION". If this occurs please send the
corresponding minidump (by default it is at c:\windows\Minidump ) my way.
If you have any questions or I didn't explain something well enough don't
hesitate to e-mail me back. Good Luck,


Joshua Smith
OpenGL Test Lab
Microsoft

 

[Jon Erlandson]

Stop 0xA seems to be largely driver related but can also result from
incompatible software or hardware failure so you don't have an easy answer.
If you made any changes to your system before the event started you should
probably undo it or try and make things more compatible by updating. Video
drivers always seem to be the place to start Your Event Viewer log may
provide more information and/or a driver name.

How to gather information after a memory dump in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314084

Windows XP Service Pack 2 Support Tools - dumpchk.exe
http://www.microsoft.com/downloads/...76-9BB9-4126-9761-BA8011FABF38&displaylang=en

Troubleshooting a Stop 0x0000000A error in Windows XP
http://support.microsoft.com/?kbid=314063&sd=RMVP

Troubleshooting WIndows Stop Messages
http://aumha.org/win5/kbestop.php

 

[w_tom]

The second of four numbers (2) suggests it is not a driver.
This may be a memory problem - a hardware problem - possibly
associated with memory being used by the OS. Get
comprehensive diagnostics provided free by responsible
computer manufacturers. (if yours is not responsible, then
get third party memory diagnostics). Test the memory both in
room temperature (to see how it works without failure). Then
aggravate the weakness inside that memory. Heat memory with a
hairdryer on high. Then run the same test. Memory that is
slowly going bad will be quickly detected when heated to
temperatures uncomfortable to touch but not too hot to leave
skin. This is normal memory operating temperature. Good
memory must always work even when heated with a hair dryer.

Of course this assumes you have checked Device Manager and
System (event) logs for details that might be causing your
failure.