Computer keeps rebooting on Starting


M

Mel

I went to restart my computer and when it started up it goes to the first HP
bootscreen (blue) and then shows Windows XP logo and then reboots. It keeps
looping like this.

I've tried to start it in safemode and it does the same thing. It gets to
loading the mup.sys and then restarts.

I've tried the Windows XP CD and booting from it. It I went into repair and
did a chkdsk /p and it found errors and fixed them. However, it keeps doing
the rebooting loop.

I have windows xp media center edition. I recently installed the SP3 patch.
That was fine and had no problems with that.

Today I got a new WD My Passport Elite 320GB Portable Hard drive. I'm
thinking that one of the programs that installed from the hard drive could be
the culprit. But not sure how I can uninstall that program if I can't get
into windows even in safe mode.

Any suggestions? I have media center edition on that computer but have a
windows professional CD. If I install professional over the media center
edition would it cause problems?

Any help would be appreciated.
 
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R

Richard in AZ

|I went to restart my computer and when it started up it goes to the first HP
| bootscreen (blue) and then shows Windows XP logo and then reboots. It keeps
| looping like this.
|
| I've tried to start it in safemode and it does the same thing. It gets to
| loading the mup.sys and then restarts.
|
| I've tried the Windows XP CD and booting from it. It I went into repair and
| did a chkdsk /p and it found errors and fixed them. However, it keeps doing
| the rebooting loop.
|
| I have windows xp media center edition. I recently installed the SP3 patch.
| That was fine and had no problems with that.
|
| Today I got a new WD My Passport Elite 320GB Portable Hard drive. I'm
| thinking that one of the programs that installed from the hard drive could be
| the culprit. But not sure how I can uninstall that program if I can't get
| into windows even in safe mode.
|
| Any suggestions? I have media center edition on that computer but have a
| windows professional CD. If I install professional over the media center
| edition would it cause problems?
|
| Any help would be appreciated.

Have you tried running a system restore to a date before July 8th?
HP installed an Intel system file in some AMD computers that has a major reboot problem after a
critical update offered by MS on July 8th. (May be in SP3 also) If you can back out of that update,
you can get your computer working again and then download the fix.
You can run the system restore from a SafeMode with command prompt option.
How to Start the System Restore Tool from a Command Prompt
http://support.microsoft.com/support/kb/articles/q304/4/49.asp
 
M

Mel

I've tried all the options to get into safemode and I can't. It just keeps
rebooting it self. I can't get into any safemode at all.

Mel
 
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C

Craig S

DISREGARD my earlier post & DO NOT cghange the Start Value to a "4"- That FIX
is for AMD and I'm so use to the Looping Re-boot being AMD that I forgot to
ask you - I just wrongly Assumed.
 

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