Help needed on troubleshooting XP Performance issue

[Guest]

I have a HP NX6125 Laptop not the quickest machine normally but having
already completely wiped it once I have the same performance issue that has
come back again.
Firstly the problem is not hardware related as I have swapped the HDD with
an identical unit and the problem follows the drive.
Secondly having already had this problem before I completely re-imaged the
notebook and this cured the problem for a short while, i'd rather not do this
again as I need to get to the issue because otherwise I'm sure it will happen
again.

I have taken out all startup applications and all non microsoft services
from within MS Config and the machine still acts the same.

Symptoms are approx 5 min to get a login screen from power on, sound files
play badly as if the system is struggling to process them, and any
appliucation that I run just takes forever.
As an example I am currently running SFC /Scannow and this has been running
for about an hour and is only just over half way through. System Performance
shows CPU saturation and shows winlogon as using the cpu cycles
There are no errors in event log.

Application wise the system has office 2003, Norton AV 2005 and Itunes
installed and that is about it.

can anyone help with any suggestions as to how I could isolate this problem
rather than curing it without understanding what was causing the issue

Thanks in anticipation

Andrew R

 

[Leonard Grey]

NAV 2005 does not detect much of the malicious software that infects
computers today. You should scan your system for malicious software with
/several/ of the better online scanners (Kaspersky, Eset, Trend Micro,
Panda, Sophos etc.)

For advanced analysis, submit a HiJack This log to one of the expert web
sites that volunteer to analyze these logs.

 

[Gerry]

Andrew

Leonard's suggestion are one area to explore. However, you might also
bear in mind that Norton products are resource hogs. There are other
freeware programmes equal to the job with a lighter footprint.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

How large is your hard disk and how much free space.

How much RAM memory?

Third party drivers also need to be checked for updates.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Have you looked at the Warning and Error Reports in the System and
Application logs in Event Viewer?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

This statement has me struggling "Firstly the problem is not hardware
related as I have swapped the HDD with an identical unit and the problem
follows the drive." Surely if the problem follows the drive it implies
the problem is with the drive?



--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Andrew

Leonard's suggestion are one area to explore. However, you might also
bear in mind that Norton products are resource hogs. There are other
freeware programmes equal to the job with a lighter footprint.

Try Ctrl+Alt+Delete to select Task Manager and click the Performance
Tab. Under Commit Charge what is the Total, the Limit and the Peak?

How large is your hard disk and how much free space.

How much RAM memory?

Third party drivers also need to be checked for updates.

Are there any yellow question marks in Device Manager? Right click on
the My Computer icon on your Desktop and select Properties,
Hardware,Device Manager. If yes what is the Device Error code?

Try Start, Run, type "sigverif.exe" without quotes and hit OK. What
drivers are listed as unsigned? Disregard those which are not checked.

Have you looked at the Warning and Error Reports in the System and
Application logs in Event Viewer?

Please post copies of all Error and Warning Reports appearing in
the System and Application logs in Event Viewer for the last boot. No
Information Reports or Duplicates please. Indicate which also appear in
a previous boot.

You can access Event Viewer by selecting Start, Control Panel,
Administrative Tools, and Event Viewer. When researching the meaning
of the error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using copy
and paste. Often the link will, however, say there is no further
information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and double
click on the error you want to copy. In the window, which appears is a
button resembling two pages. Click the button and close Event
Viewer.Now start your message (email) and do a paste into the body of
the message. Make sure this is the first paste after exiting from
Event Viewer.

This statement has me struggling "Firstly the problem is not hardware
related as I have swapped the HDD with an identical unit and the problem
follows the drive." Surely if the problem follows the drive it implies
the problem is with the drive?



--



Hope this helps.

Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~