Help, motherboard was changed on computer...now getting error mess

[Guest]

My computer died this week. I took it into a repair shop and they replaced
the motherboard for me. The also ran the repair utility.

Now, I get errors when I start up and click on basically anything. The main
error that comes up is a windows installer that reads:

The feature you are trying to use is on a network resource that is
unavailable.


Click OK to try again or enter an alternate path to a folder containing
the installation package MONEY.MSI in the box below.

\\qa-6\WhistlerOPK\apps\Money2002\

I am not sure what this means. I have already had to install my anitvirus
and firewall over and my isp which is AOL. I had SP2 installed, do I need to
reinstall it too??

Can this be fixed? My repair shop said that sometimes this happens with xp
and that it is just the way it is.

Thanks so much

 

[Bruce Chambers]

My computer died this week. I took it into a repair shop and they replaced
the motherboard for me. The also ran the repair utility.

Did they use *your* CD and Product Key?

Now, I get errors when I start up and click on basically anything. The main
error that comes up is a windows installer that reads:

The feature you are trying to use is on a network resource that is
unavailable.


Click OK to try again or enter an alternate path to a folder containing
the installation package MONEY.MSI in the box below.

\\qa-6\WhistlerOPK\apps\Money2002\

I am not sure what this means.

It means that the "repair" shop botched the job, and you'll need to
remove and reinstall Microsoft Money 2002 using the original CD.

I have already had to install my anitvirus
and firewall over and my isp which is AOL.

Not relevant, although, since you mention it, I'd recommend changing to
a real ISP. AOL is an on-line content provider that ignores
international Internetworking standards in favor of its own
proprietary products, and limits your access to the entire Internet.


I had SP2 installed, do I need to

reinstall it too??

Certainly, if it wasn't installed by the "repair" shop. To tell, click
Start > Run > Winver.exe.

Can this be fixed?

By a competent technician, certainly. By yourself, probably. Simply
reinstall MS Money.

My repair shop said that sometimes this happens with xp
and that it is just the way it is.

That is patently absurd. They lied to you. Get your money back from
them and then go to a reputable service technician, if you don't want to
handle this yourself.


--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH

 

[Guest]

Did they use *your* CD and Product Key?




It means that the "repair" shop botched the job, and you'll need to
remove and reinstall Microsoft Money 2002 using the original CD.




Not relevant, although, since you mention it, I'd recommend changing to
a real ISP. AOL is an on-line content provider that ignores
international Internetworking standards in favor of its own
proprietary products, and limits your access to the entire Internet.


I had SP2 installed, do I need to

Certainly, if it wasn't installed by the "repair" shop. To tell, click
Start > Run > Winver.exe.





By a competent technician, certainly. By yourself, probably. Simply
reinstall MS Money.




That is patently absurd. They lied to you. Get your money back from
them and then go to a reputable service technician, if you don't want to
handle this yourself.


--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH

Thanks for the blatantly honest answer. I was almost certain that something
was fishy.

As for reinstalling Money, not really an option as it came preinstalled on
the computer as well as xp. Therefore I did not get the software cds.

So what this means is that I am probably "screwed", right?

I just checked and it is saying SP2 installed.

One more strange thing I noticed is that when I go into control panel and
add remove programs, some programs that i uninstalled long long ago are still
showing up on the list. Is this normal?

 

[Bruce Chambers]

Thanks for the blatantly honest answer. I was almost certain that something
was fishy.

Sorry to have been the bearer of bad tidings.

As for reinstalling Money, not really an option as it came preinstalled on
the computer as well as xp. Therefore I did not get the software cds.

For any bundled applications, the computer manufacturer was
contractually bound to have provided you with a means of
re-installation, in the event of a hard drive failure. Normally, all of
the installation CDs for such applications are included with the
computer's documentation.

So what this means is that I am probably "screwed", right?

If there truly was no means provided by the OEM to reinstall bundled
applications, then yes, I'm afraid you are "screwed." You can try
contacting the computer manufacturer for replacement CDs, but it sounds
like you might have purchased from a "less-then-reputable" vendor. You
might be able to obtained a used version (Money 2002 is rather old, now)
from a reputable second-hand computer software vendor for a reasonable
price. Avoid computer "fairs," swap-meets, and eBay. (Be very careful
buying any software on eBay, as eBay makes no prior effort to ensure
that such sales are legitimate; they react only when someone files a
complaint. And then all that really happens is the seller of the
pirated software returns using a different alias, to continue selling
illegitimate licenses.)

I just checked and it is saying SP2 installed.

One more strange thing I noticed is that when I go into control panel and
add remove programs, some programs that i uninstalled long long ago are still
showing up on the list. Is this normal?

It wouldn't be normal on a properly re-installed or repaired OS, but it
doesn't sound like that "repair" shop did anything properly.


--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH

 

[Guest]

I understand that it may look like I am stupid when it comes to computers but
I assure you I am not. I have installed hardware and software myself. The
motherboard was beyond my knowledge though. I would always prefer to do the
fixes myself but in this case, I couldn't.

I did not purchase it from a "less than reputable" dealer. It was
purchased 2 years ago and it is an emachines product. I don't think that
emachines is less than reputable.

I am currently working with their tech support too but thought that since i
am dealing with microsoft software, I would post on this newsgroup as well.
When I purchased the computer it had 2 restore cds with it and emachines is
telling me that since I changed the motherboard the restore cd will not
recognize the new system. I just thought that there had to be a way to fix
this myself.

The repair shop that worked on my computer is also reputable, servicing
thousands of computers a year. I was referred by a friend who had
outstanding work done with them. Maybe I just have rotten luck.

 

[Alias]

When I purchased the computer it had 2 restore cds with it and emachines is
telling me that since I changed the motherboard the restore cd will not
recognize the new system. I just thought that there had to be a way to fix
this myself.

Yes, there is. You need to buy a generic OEM XP or a retail XP. Or,
obtain and install some other OS. The bios tied OEM CDs you have are
useless and probably come bundled with a lot of crap that you wouldn't
get with a generic OEM or Retail XP so it may be worth it in the long
run. If you have a copy of Win 95/98/Me/2K lying around, you could also
install an XP upgrade and use the Win 95/98/Me/2K CD as qualifying
software and not have to install Win 95/98/Me/2K first.

Alias

Use the Reply to Sender feature of your news reader program to email me.
Utiliza Responder al Remitente para mandarme un mail.

 

[Bruce Chambers]

I understand that it may look like I am stupid when it comes to computers but
I assure you I am not. I have installed hardware and software myself. The
motherboard was beyond my knowledge though. I would always prefer to do the
fixes myself but in this case, I couldn't.

I did not purchase it from a "less than reputable" dealer. It was
purchased 2 years ago and it is an emachines product. I don't think that
emachines is less than reputable.

You're without a doubt the first person I've ever seen or heard express
a good opinion of eMachines or their products. But, if you're happy
with them, that's fine.

I am currently working with their tech support too but thought that since i
am dealing with microsoft software, I would post on this newsgroup as well.
When I purchased the computer it had 2 restore cds with it and emachines is
telling me that since I changed the motherboard the restore cd will not
recognize the new system. I just thought that there had to be a way to fix
this myself.

No, there isn't. The OEM installation CD is permanently bound to the
eMachine's BIOS.

The repair shop that worked on my computer is also reputable, servicing
thousands of computers a year.

It certainly didn't sound like it, based on your original post.

I was referred by a friend who had
outstanding work done with them. Maybe I just have rotten luck.

Perhaps.



--

Bruce Chambers

Help us help you:



You can have peace. Or you can have freedom. Don't ever count on having
both at once. - RAH

 

[t.cruise]

I had a similar problem with an HP system. The restoration CDs would bring up an error
message. Why? Because a CDR drive had been added to the original system. By deduction,
I suspected the problem might be that the restoration routine depended upon the original
hardware configuration. I unplugged the data cable for the CDR drive, and then the
restoration CDs ran just fine. Unfortunately the hardware which you changed is integral
to running the system, so my fix of disabling an added component will not work. These
days sometimes it does not pay to do things like change a motherboard on an older system,
especially if one is only slightly tech oriented, or has to pay someone else for tech
labor. A client went to the Dell site and configured a system for $1,500. I went to the
same site, and configured one of the weekly P4 specials which came loaded with freebies
and upgrades for a total of $700. Free next day shipping, free upgrade to 1 GB memory,
free upgrade to DVD/CD burner, free upgrade to 17" Flat panel monitor, free upgrade to 160
GB hard drive, and more. Sure Dell is not as good as building one yourself, but it is
acceptable, especially with the hardware warranty. (Never depend on any of the big three
for tech support, which is mostly outsourced to the third world. Their entry level tech
people usually know less then you do, and type key words and phrases to get possible fixes
from a database. For the most part they are only good for getting the okay for shipping a
free replacement component which is under warranty. Then there is the language barrier
between let's say East Indian English, and American English, which can be frustrating.)
The Dell specials change every Wednesday, and some weeks the deals are phenomenal.
Getting the above loaded system for $700 sure beats changing the motherboard on an older
system and then having to purchase the OS.
--

T.C.
t__cruise@[NoSpam]hotmail.com
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