Help file

[Glenn]

There's nothing there. Nothing on the page works.

I read and tried going to windows\inf\pchealth and right clicking, running
the install. That is supposed to fix it. It didn't.

I would just reload the xp pro but if I do, will that reload help? Will it
change any programs ie: screw anything up? I bought and paid for this cd.
Do I have to go through all that bull of getting permission from ms to use
my own property? If I have to get the s-number, I'll have to practically
dis-assemble the set-up to get to the sticker on the back of the case
somewhere with the number. Damn M$. How do I get the number to call them?

In another question, I have a real dozy on a ghost icon that I can't get rid
of on the desktop. I dumped Norton after they went nuts and this icon was
left after they were dumped. It was previously their Norton protected
something or other. It has no properties. right clicking it gives no option
to delete it. I can r-click it though and open it as a recycle bin. Double
clicking it does nothing. It says there is no association assigned to it
but if you can't bring it up anywhere, it makes it kinda hard to assign
anything. Related to this, my recycle icon at the bottom of ms explorer now
has lost it's name and there is no way to access IT either. It also refuses
to drag onto the desktop.

Grrrrrrrrrrrrr

Glenn

 

[Edward]

Hi, Glenn.

To get Help and Support try Start/Run type "helpctr -regserver" without the
quotes.

To sort your icons problem, try... Right click desktop, select
Properties/Desktop/Customize Desktop and see if there is anything you can do
there about your Icons.

Good luck,

Ed

 

[Glenn]

Hi, Glenn.

To get Help and Support try Start/Run type "helpctr -regserver" without the

================
nope
================

To sort your icons problem, try... Right click desktop, select
Properties/Desktop/Customize Desktop and see if there is anything you can do
there about your Icons.

================
nope grrrrrrrrrrrrrrrrr
================

 

[Glenn]

Icon is history. Goody. Customize Desktop couldn't find/list it because
it was a ghost but on closing and re bringing desktop up, it was gone.

Still no on help files.

Glenn

 

[Edward]

Have you run any disk cleaner, like EasyCleaner? Go to
http://www.dougknox.com/index.html and look down for "Fix Windows XP Help".
It means downloading a script, but does work. Alternatively, I can only
suggest you boot to the CD and run a Repair Installation.

Good luck,

Ed

 

[Glenn]

Yeah, I ran a cleaner a long time ago that really screwed things up. I got
out of it with system restore back then.

One of the first things I did the other day was run the little script that
installs the 4 hkeys. Didn't help. Just tried again. Didn't help.

The "windows\inf\pchealth and right clicking, running the install script
has those 4 hkeys included it too.

No one has advised me of what a reinstall will do and if I have to get
'permission' from the lords of M$???? (Probably some guy in India making
$2.50 per hr) ;-(

Glenn

 

[Edward]

You need to go into your Setup (BIOS) and set the CD-ROM to boot. Then boot
with the Windows XP disk in the ROM drive. You will be given several choices
among which is a Repair Install. This runs a simulated (for want of a better
word) reinstallation of XP but only repairs any corrupted or missing files.
You do not lose any data - although I always advocated backing up everything
all the time.

I'll look in again tomorrow morning, it's getting late here in the UK.

Good luck, and let me know how you get on...

Ed

 

[Glenn]

England! My g-g-granddad came from there in the early 1800's.

I got as far as a password for administrator and there is none. It insisted
on one 3 times and kicked out.

I might look in the regs to see if one is registered.

Glenn

 

[Edward]

Good to know you have some of our blood in your veins!

I checked on a means of getting the password you're missing. It will cost
$195!! It may help to post a message - asking for a MVP's help - about
there being no password yet Windows keeps asking for one. I don't know the
answer, especially since I didn't think a password was necessary to get into
Setup and booting to the CD.

If it comes to a reinstall, I would suggest you uninstall all programmes and
peripherals and reinstall them after. It will not get rid of the password
problem, however.

Ed

 

[Glenn]

It's Baaaaack!

Glenn

Icon is history. Goody. Customize Desktop couldn't find/list it because
it was a ghost but on closing and re bringing desktop up, it was gone.

Still no on help files.

Glenn

 

[Edward]

How did you do it, Glenn?

Ed

It's Baaaaack!

Glenn

ms assigned

 

[Glenn]

Darned if I know. Ghosts don't take direction very well. It just
reappeared. I tried custom desktop again and it stayed this time. It is
possessive though, it will land over another icon sometimes and I have to
drag it out into the middle. I guess it's looking for a home. ;-)

Glenn

 

[Edward]

I thought for one gorgeous minute you were announcing the return of your
Help and support!

Oh, dear!

Maybe both problems will be cured with a reinstall over the top.

Ed :-(

 

[Glenn]

Hey, everything is normal.

I was trying to use the first "R" for repair instead of choosing
"windows"and going on to the second "R". I did a cd repair jumping the
first "R" and it worked. With a fast machine, it took 40 min to load. My
old settings seem to be here, the ghost is gone, the recycle bin is back on
the desktop, the help files are back. I probably need to set a restore
point from here.

Everything seems to be working and yet, there were 5 - 6 drivers for my
video card that it said were not compatatable with xp and I skipped.
Strange, they were working for the last year.

If you run into any Pilchers over there, tell them I said HI.

Glenn

 

[Edward]

"If you run into any Pilchers over there, tell them I said HI".

I sure will, Glenn. It's good to know it came good in the end.

Very best wishes,

Ed