HELP: Fatal System Error

[Guest]

Yesterday, my laptop running Windows XP SP2 booted up fine. I logged
in, and ran SuperAntiSpyware and told it to do a scan. Today, I
checked the laptop, and SuperAntiSpyware had finished its scan, and it
only found a bunch of adware cookies. I told it to remove the
cookies, and it prompted me to restart Windows. I clicked OK.

When it rebooted the computer, it got to the point where the dialog
box says "Windows is starting up..." But then the dialog box
disappeared, and after a few seconds, the screen turned black and
said:

STOP: c000021a {Fatal system error}
The Windows Logon Process system process terminated unexpectedly with
a status of 0xc0000005 (0x00000000 0x00000000).
The system has shut down.

I powered down the laptop and powered it back up and got the same
error.

Then I tried booting into Safe Mode, and got the same error.

Then I tried booting using the Last Known Good Configuration option,
and got the same error.

So it doesn't seem like I can get into Windows. What can I do?

I don't even have the Windows XP CD to try to do a repair install,
because this laptop used to be a company laptop, and when I left the
company, they let me keep the laptop, but they didn't give me the
Windows XP CD. And I don't have any XP CDs. Would I be able to
borrow a friend's XP CD to try a repair install, or would it reject it
because the serial numbers wouldn't match?

 

[mikeyhsd]

so long as it is the same flavor of xp it should work.




(e-mail address removed)



Yesterday, my laptop running Windows XP SP2 booted up fine. I logged
in, and ran SuperAntiSpyware and told it to do a scan. Today, I
checked the laptop, and SuperAntiSpyware had finished its scan, and it
only found a bunch of adware cookies. I told it to remove the
cookies, and it prompted me to restart Windows. I clicked OK.

When it rebooted the computer, it got to the point where the dialog
box says "Windows is starting up..." But then the dialog box
disappeared, and after a few seconds, the screen turned black and
said:

STOP: c000021a {Fatal system error}
The Windows Logon Process system process terminated unexpectedly with
a status of 0xc0000005 (0x00000000 0x00000000).
The system has shut down.

I powered down the laptop and powered it back up and got the same
error.

Then I tried booting into Safe Mode, and got the same error.

Then I tried booting using the Last Known Good Configuration option,
and got the same error.

So it doesn't seem like I can get into Windows. What can I do?

I don't even have the Windows XP CD to try to do a repair install,
because this laptop used to be a company laptop, and when I left the
company, they let me keep the laptop, but they didn't give me the
Windows XP CD. And I don't have any XP CDs. Would I be able to
borrow a friend's XP CD to try a repair install, or would it reject it
because the serial numbers wouldn't match?

 

[Guest]

so long as it is the same flavor of xp it should work.

Hmm, my laptop has XP Pro, and I think the only XP that my friends
have is XP Home.

 

[Antonio]

I have experienced this same error... however I am running SP3, I have the
recovery CD that came w/ my laptop, but it does not give me the option to do
a repair installation... i have a toshiba laptop and when i put the recovery
cd in it only gives me the option for the recovery console and asks if i have
backed up my data... the message also says that the data will be deleted and
then reinstalled.... im a bit of a chicken i have a couple of important
pictures and documents that I need to save.... help

 

[dagap]

I was told by SAS Tech Support that there is a compatibility issue between
SASWINLO.DLL and older versions of the SuperAntiSpyware program. You need to
access the drive, however you can, and rename or delete the SASWINLO.DLL. The
file is typically located in:

C:\Program Files\SUPERAntiSpyware

You should not need to do anything else. Good luck

ps. I used an old W98 Startup floppy to boot and access a FAT32 partition.
For NTFS partitions, I used NTFS4DOS.

 

[Guest]

I was told by SAS Tech Support that there is a compatibility issue between
SASWINLO.DLL and older versions of the SuperAntiSpyware program. You need to
access the drive, however you can, and rename or delete the SASWINLO.DLL. The
file is typically located in:

C:\Program Files\SUPERAntiSpyware

You should not need to do anything else. Good luck

Thanks again dagap.

ps. I used an old W98 Startup floppy to boot and access a FAT32 partition.
For NTFS partitions, I used NTFS4DOS.

That's useful to know. I fixed it with the Knoppix bootable CD, which
is also very useful.

 

[Antonio]

I was told by SAS Tech Support that there is a compatibility issue between
SASWINLO.DLL and older versions of the SuperAntiSpyware program. You need to
access the drive, however you can, and rename or delete the SASWINLO.DLL. The
file is typically located in:

C:\Program Files\SUPERAntiSpyware

You should not need to do anything else. Good luck

ps. I used an old W98 Startup floppy to boot and access a FAT32 partition.
For NTFS partitions, I used NTFS4DOS.

That worked like a charm... thanks for the post i thought I was out the game
once again, b/c after a week of running my system it happend again