help desk

[DavidE]

Anybody know of a decent help desk program for a small school IT Dept?

 

[JumboJim]

Anybody know of a decent help desk program for a small school IT Dept?

http://www.dirfile.com/lbe_free_helpdesk.htm ?? didn't try it but
hey, its free!!

 

[JumboJim]

Anybody know of a decent help desk program for a small school IT Dept?

Just noticed that that was windows 3.1, err a little old.

Go here and browse:

http://www.philverghis.com/freeware.html

 

[Rolf Barbakken]

Anybody know of a decent help desk program for a small school IT Dept?

We use Liberum with success: URL:http://www.liberum.org/

 

[Alan]

Try Helpdesk LBE

not sure of a web addy but a google should find it..

hope this helps...

AL

 

[John Hood]

Try Helpdesk LBE

not sure of a web addy but a google should find it..

hope this helps...

AL

Current version of LBE is shareware, 45 day trial. The "philerghis"
site above lists LBE as free for an older version. I've used it. Works
well.

As a helpdesk staffer with 8 years exp. It recommend either this or
Liberum. The only part of liberum that makes me concerned is IIS and
the possible security issue. This would be OK with fairly serious
firewalling, or a willingness to keep IIS patched.

I like Liberum's ability to ticket-surf (which is nice for the folks
in teir2 support) email and pager support. The knowledge base is nice
as well. I wish it had more reports of helpdesk quality assurance data
(time to issue close, etc.) Generating QA reports manually is a serious
PITA.

You could team this with a Wiki-like WX Wiki Server, with the Wiki
providing users with "serve yourself" fixes, to common problems that the
helpdesk staff could edit and the users have read access to.



John Hood
Web Site www.jhoodsoft.org
"The best home and business free software, no ads, no time limits, no
fluff."
"No kidding."

 

[Susan Bugher]

Current version of LBE is shareware, 45 day trial. The "philerghis"
site above lists LBE as free for an older version. I've used it. Works
well.

LBE Help Desk (Freeware)
http://www.lbehelpdesk.com/helpdesk-free-software.htm
http://www.lbehelpdesk.com/upgrade/lbehdw3.zip
2306 KB

<q>
Originally designed to run on 16 bit Windows, it will work quite happily
in Windows 95/98/NT/2000.

the Free Helpdesk has these features:

# Maintain customer address and contact details.
# Classify jobs into categories.
# Transfer of jobs between operators.
# Full audit trail of what actions were taken and by whom.
# Prioritisation of jobs.
# Specify target completion dates.
# Real-time monitoring of all jobs with optional alarm.
# Flexible querying tool to report and monitor on all jobs or only those
jobs which meet a particular set of criteria.
# Sort jobs according to customer, logged date, target date, priority etc.
# Flexible reports: Jobs per Category, Jobs per Customer, Overdue vs.
On-target, Frequency of jobs etc.
# Multiple jobs databases - so you could maintain one for help-desk, one
for orders etc.
# Full, on-line, context sensitive help.
# E-mail alerts
</q>

Susan