HELP! Constant Unexpected Shutdown!

[stephanie]

Hi,

Recently I've been having the worst problem on my Windows
XP Home ed. PC. About a week ago I was browsing my email
when all of a sudden I received a dialog box saying
something to the effect of "A shutdown has been ordered by
NT System. Your computer will now shutdown in XX seconds"
and there's no way to stop it (at least that I know of).
My PC then proceeds to restart. Now, everytime it restarts
about 10 minutes into the desktop I get the same dialog
box again. Someone told me it could be a virus but I have
Norton Anti-virus installed with automatic updates, I
think (I wasn't the one who installed it originally). I
really don't want to have to re-install everything from
scratch so is there any way to stop this? Thanks very much.

 

[purplehaz]

You are infected with the Blaster worm virus.



To stop the rebooting/shutdowns, right click on the task bar, choose task
manager, processes tab, look for msblast.exe. Highlight it and click end
process. Then turn on the xp firewall.

To turn on the firewall: control panel, network and internet connections,
network connections, right click your connection, properties, advanced tab,
check the protect my computer box. Do this as quickly as you can once the
desktop comes up. Then visit the sites below for the removal and patch info.

Symantec: removal info and removal tool
http://securityresponse.symantec.com/avcenter/venc/data/w32.blaster.worm.html


Also make sure to follow the links to the Microsoft pages for the patch or
visit windows update for the patch after you remove it.

http://support.microsoft.com/?kbid=823980

http://www.microsoft.com/security/incident/blast.asp

 

[stephanie]

Thanks, I really appreciate it. I will do this ASAP.

 

[Peter]

Gosh - thanks for this. I had exactly the same problem
within an hour of reinstalling XP from scratch after
another virus. I was lucky to find your reply so
quickly. Thanks again !
Peter

 

[purplehaz]

You're welcome.

Thanks, I really appreciate it. I will do this ASAP.

 

[purplehaz]

You're welcome.

Gosh - thanks for this. I had exactly the same problem
within an hour of reinstalling XP from scratch after
another virus. I was lucky to find your reply so
quickly. Thanks again !
Peter