Help center

[Guest]

I have one XP system that the Help and Support from the Start menu does
nothing.
Help does not work with any application that uses .chm filee as the help
file (compiled HTML). The get a @MSTOR can't read it message.

Can't even read a ebook in .chm on this machine.

It has 89358 installed and all the help modules are at the same (2453)
version level. But then so are two system near by that all the help works
fine.

This system lost the help function resently, but not sure because it is not
use often.

Anyone more in the know on this problem? Much in the KB but none seems to
apply??

 

[Will Denny]

Hi

Please try the following links to Kelly's web site:

"Why doesn't Help and Support work?"
http://www.kellys-korner-xp.com/top10faqs.htm

--

Will Denny

MS-MVP
Please reply to the News Groups

 

[Wesley Vogel]

"Help and Support" link from Start Menu does not work
http://windowsxp.mvps.org/startmenuhelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

Hi

Please try the following links to Kelly's web site:

"Why doesn't Help and Support work?"
http://www.kellys-korner-xp.com/top10faqs.htm

--

Will Denny

MS-MVP
Please reply to the News Groups

Thanks Will that looks like a very useful link. I had just what I was
looking for
on the Register entrys.

However I didn't get it fixed. The entries given for the Registry seem to be
some what old and don't take into account the newer autherization stuff.
But I used the same replacemets from a system that work but to no avail.
More on this in the reply ti Wes below.
Marazul

 

[Guest]

"Help and Support" link from Start Menu does not work
http://windowsxp.mvps.org/startmenuhelp.htm

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Thanks for the input Wes
That didn't fix the problem but it caused me to try some thinks
that make the problem a bit more clear.

The HelpCtr exe can not be executed on this machine as thing are defined
Why I don't know.
Making a shortcut to the exe does not work, going to the folder and double
click
it will not make it run.

Replaced it from a another machine does not help, but it shows up an odd
happening. I renamed the helpctr to xhelpctr before coping in the replacement.
the system replaces it very soon after renaming it from where?

So the system is set to insure there is a helpctr.exe in helpctr binarys
but it will not allow it to execute.
Oh the Start/Run helpctr won't do it either.
All of the above work fine on the system I am using for comparisons.
Must be some sort of authorization issue. Scratching head!

Marazul

 

[Wesley Vogel]

Replaced it from a another machine does not help, but it shows up an odd

happening. I renamed the helpctr to xhelpctr before coping in the
replacement. the system replaces it very soon after renaming it from
where?

%windir%\ServicePackFiles\i386 or %windir%\system32\dllcache

%windir%\ServicePackFiles\i386 is used instead of %windir%\system32\dllcache
for Windows File Protection.

%windir%\ServicePackFiles\i386 contains the most recently updated service
pack files.

%windir%\ServicePackFiles\i386 folder exists if the following conditions are
true:
* You installed Windows XP SP2 from a Windows XP SP2 CD that included SP2 as
part of the base installation.
* You downloaded and installed Windows XP SP2 from the Microsoft Web site.
* Windows XP SP2 was included with the computer.
from...
http://support.microsoft.com/kb/916261


HOW TO Verify That Windows File Protection Is Running
http://support.microsoft.com/kb/814597

Description of the Windows File Protection Feature
http://support.microsoft.com/kb/222193

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

 

[Guest]

%windir%\ServicePackFiles\i386 or %windir%\system32\dllcache

%windir%\ServicePackFiles\i386 is used instead of %windir%\system32\dllcache
for Windows File Protection.

%windir%\ServicePackFiles\i386 contains the most recently updated service
pack files.

%windir%\ServicePackFiles\i386 folder exists if the following conditions are
true:
* You installed Windows XP SP2 from a Windows XP SP2 CD that included SP2 as
part of the base installation.
* You downloaded and installed Windows XP SP2 from the Microsoft Web site.
* Windows XP SP2 was included with the computer.
from...
http://support.microsoft.com/kb/916261


HOW TO Verify That Windows File Protection Is Running
http://support.microsoft.com/kb/814597

Description of the Windows File Protection Feature
http://support.microsoft.com/kb/222193

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Started a new post Help Center will not run.