HELP: Business Contact Menu

[ot]

I have noticed that the 'business contact' menu does not
display. I have already, (a) reinstalled, (b) repair and
detect, (c) looked in the disabled items area, and (d)
verified that outlook.exe is not running after quitting
the app. --- anyone have some advice or suggestions?
thanks, ot

 

[Sue Mosher [MVP-Outlook]]

BCM will disable itself if the profile contains an Exchange account. This
behavior is by design, but can be circumvented (but not in a supported
fashion). See http://www.slipstick.com/bcm/bcmfaq_more.aspx?id=52

If you don't see the Business Tools menu, BCM probably failed to load when
Outlook started. Run Regedit and go to the
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eCRM.OutlookAddin.Connect.1
key. If the value for LoadBehavior is something other than 3, make a backup
of the registry, edit LoadBehavior to set it to 3, then restart Outlook.

If you get errors during setup, if BCM does not load even after you edit the
LoadBehavior registry value, or if the database does not load, you should
initiate a support incident with Microsoft at
http://support.microsoft.com/default.aspx?scid=fh;en-us;incidentsubmit. You
will need a .Net Passport, but there should be no charge for filing the
request for help.