Mag--
You may want to post this in the BCM newsgroup
(microsoft.public.outlook.bcm)--where Patricia Cordoza, Sue Mosher, some
Microsoft techies,other posters, and trial and error helped me put these
together. Any or all of these steps may be necessary to 1) Get BCM
installed correctly 2) Get it associated with Outlook and up and running.
It seems that you installed BCM--ran it's install setup successfully and
used it. Now it may have lost its association with OL or become corrupted.
BCM is probably still listed in Add/Remove. When you open OL, is it listed
in your folders? If it is, can you open it. *Rarely* some PDAs connections
are being reported to interfere with the BCM add-in's association with OL,
but odds are heavy that's not the problem here.
See if any of these will help get it back up and running. It looks
involved, but these steps only take a few minutes and they're simple.
Finding out you may need to do them given Microsoft's current instructions
anywhere on their Outlook site is not. Also as Sue Mosher has explained to
me in the BCM group: "MSDE (= Microsoft SQL Server 2000 Desktop Engine) is
a "lite" version of SQLServer that can work on both little web servers and
local machines. It hasits own setup program (which is invoked by the BCM
setup program) and itsown default directory. It *is* the database engine
where BCM stores all its data."
See for reference:
Introducing Business Contact Manager by--- Sue Mosher April 8, 2003 Windows
and .Net Mag Web Exclusive
http://www.winnetmag.com/Windows/Article/ArticleID/38625/38625.html
"File and Printer Sharing"
requirement for MSDE:
829386 You Cannot Install MSDE 2000 if the Server Service Is Not Running
http://support.microsoft.com/?id=829386
1) Do a complete uninstall and delete all BCM related registry keys. When
you go through the BCM Setup Wizard, turn off your Antivirus Auto-Protect or
effectively turn off your AV.
2. Delete the folders and files found here: *C:\Program
Files\Microsoft SQL
Server\MSSQL$MICROSOFTBCM*
3. Delete the following reg keys:
\\HKLM\Software\ODBC\ODBC.INI\BCM
\\HKLM\System\ControlSet001\Services\MSSQL$MicrosoftBCM
\\HKLM\System\ControlSet001\Services\SQLAgent$MicrosoftBCM
4. Reinstall BCM.
2) Check that this Registry D_Word value for Load Behavior is set to 3:
HKLM\Software\Microsoft\Office\Outlook\Addins\Microsoft.BusinessSolutions.eC
RM.OutlookAddin.Connect.1 key. If the value for LoadBehavior is something
other than 3, make a backup of the registry, edit LoadBehavior to set it to
3, then restart Outlook.
3) Enable file and print sharing at Lan Properties by making sure it is
added to the list and checked. Start>Network Connections>Local Area
Connections>Properties>General Tab>Properties.
4) Rt. Click any active printer's properties and enable it there.
5) If you're running a Windows Firewall or an ICF (firewall native to
Windows) go to the exceptions tab and enable File and Print Sharing there.
The reasoning here is that BCM uses a "lite" version of MSDE 2000 and it
*may* need to be enabled. This location for enabling File and Print Sharing
may not be necessary for most users.
6) Enable and start 3 services in the MMC. Typing "services.msc" into your
Run Box (Windows Key +R or Start>Run) Start and Configure these 3 entries
(they're in alphabetical order so easy to find):
1) MSSQL$BCM Started and Automatic
2) SQLAgent$MICROSOFTBCM Started and Manual
3) Services Started and Automatic
7) Check your BCMUsergroup and make sure you have this user added (logged on
as Administrator): Start>Control Panel>Administrative Tools>Computer
Management>Open Local Users and GroupsDouble Click Groups>(Then in Rt. Pane
Double Click BCMUsersGroup)>On Botttom of General Tab>Add Button>in the box
enter "Authenticated Users" so that NT Authority\Authenticated users will
be added to this group.
8)) Opening up Outlook try to associate BCM to Outlook in one of two ways:
Help>About>Disabled Items>Add BCM if it's entered there or File>Data File
Management>Add Business Contact Manager
This profile may be necessary even if you aren't seeing the error message
addressed in this KB #830318
You Receive an Error Message When You Start Outlook with Business Contact
Manager 2003
http://support.microsoft.com/default.aspx?scid=kb;en-us;830318&Product=out2003
9) You may need to add a new Outlook profile at the Control Panel Mail
Applet or at Tools>Email Accounts.
Good luck,
Chad Harris
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