Help!!!! Blue Screen Of Death

[?]

Good morning folks. I really hope that someone can help me with this issue.
My computer's been giving me serious trouble all weekend.

I have a home-built system, with an AMD Athon 3000XP processor, 512Mb memory
and a 20Gb hard drive that I built about 6 months ago. All of a sudden it's
started malfunctioning. I put it down to a badly installed piece of
software. However, I got it all back up and running yesterday. Everything
was running smoothly until I rebooted it for the umpteenth time, at which
point I was faced with the dreaded Blue Screen Of Death, bearing the
following message:

STOP: c000026c {unable to Load Device Driver}

\systemroot\System32\DRIVERS\ptilink.sys device driver could not be loaded

Error Status was 0xc000020

If this is the first time you've seen this Stop error screen,

restart your computer. If this screen appears again, follow

these steps:

Check to make sure any new hardware or software is properly installed.

If this is a new installation, ask your hardware or software manufacturer

for any Windows 2000 updates you might need.

If problems continue, disable or remove any newly installed hardware

or software. Disable BIOS memory options such as caching or shadowing

If you need to use Safe Mode to remove or disable components, restart

your computer, press F8 to select Advanced Startup Options, and then

select Safe Mode.

Refer to your Getting Started Manual for more information on

troubleshooting Stop errors.

I can't even boot the machine with Safe Mode. If I try that, I get the
above error messages.

The only three options I have for BIOS memory options are:

1.. CPU Internal Cache
2.. External Cache
3.. CPU L2 Cache ECC Checking
All of the above are enabled. If I try to disable the CPU Internal Cache,
it doesn't even start booting Windows. Setting everything bar the Internal
Cache to Disabled results in the BSOD.

If anyone can advise me as to exactly what might be causing this, I'll be
very very grateful. I'd also be grateful if any replies to this question
could be copied to my Hotmail address ([email protected]).

TIA



Ian Henderson

 

[Dave Patrick]

You can replace the file from the recovery console.

From a command prompt you can expand the file. An example;

expand E:\I386\ptilink.sy_ %windir%\system32\drivers\ptilink.sys

would expand a new copy to the \system32 directory.

Also you'll want to use the correct version for the service pack level
you're at. So you may need to extract the file from a service pack.

To extract the service pack files without installing them, execute
J:\W2kSP4\W2KSP4.exe /x
Then when prompted, specify a directory to hold the extracted files.

To start the Recovery Console, start the computer from the Windows 2000
Setup CD or the Windows 2000 Setup floppy disks. If you do not have Setup
floppy disks and your computer cannot start from the Windows 2000 Setup CD,
use another Windows 2000-based computer to create the Setup floppy disks.
Press ENTER at the "Setup Notification" screen. Press R to repair a Windows
2000 installation, and then press C to use the Recovery Console. The
Recovery Console then prompts you for the administrator password. If you do
not have the correct password, Recovery Console does not allow access to the
computer. If an incorrect password is entered three times, the Recovery
Console quits and restarts the computer. Note If the registry is corrupted
or missing or no valid installations are found, the Recovery Console starts
in the root of the startup volume without requiring a password. You cannot
access any folders, but you can carry out commands such as chkdsk, fixboot,
and fixmbr for limited disk repairs. Once the password has been validated,
you have full access to the Recovery Console, but limited access to the hard
disk. You can only access the following folders on your computer:
%systemroot% and %windir%

--
Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

:
| Good morning folks. I really hope that someone can help me with this
issue.
| My computer's been giving me serious trouble all weekend.
|
| I have a home-built system, with an AMD Athon 3000XP processor, 512Mb
memory
| and a 20Gb hard drive that I built about 6 months ago. All of a sudden
it's
| started malfunctioning. I put it down to a badly installed piece of
| software. However, I got it all back up and running yesterday.
Everything
| was running smoothly until I rebooted it for the umpteenth time, at which
| point I was faced with the dreaded Blue Screen Of Death, bearing the
| following message:
|
| STOP: c000026c {unable to Load Device Driver}
|
| \systemroot\System32\DRIVERS\ptilink.sys device driver could not be loaded
|
| Error Status was 0xc000020
|
| If this is the first time you've seen this Stop error screen,
|
| restart your computer. If this screen appears again, follow
|
| these steps:
|
| Check to make sure any new hardware or software is properly installed.
|
| If this is a new installation, ask your hardware or software manufacturer
|
| for any Windows 2000 updates you might need.
|
| If problems continue, disable or remove any newly installed hardware
|
| or software. Disable BIOS memory options such as caching or shadowing
|
| If you need to use Safe Mode to remove or disable components, restart
|
| your computer, press F8 to select Advanced Startup Options, and then
|
| select Safe Mode.
|
| Refer to your Getting Started Manual for more information on
|
| troubleshooting Stop errors.
|
| I can't even boot the machine with Safe Mode. If I try that, I get the
| above error messages.
|
| The only three options I have for BIOS memory options are:
|
| 1.. CPU Internal Cache
| 2.. External Cache
| 3.. CPU L2 Cache ECC Checking
| All of the above are enabled. If I try to disable the CPU Internal Cache,
| it doesn't even start booting Windows. Setting everything bar the
Internal
| Cache to Disabled results in the BSOD.
|
| If anyone can advise me as to exactly what might be causing this, I'll be
| very very grateful. I'd also be grateful if any replies to this question
| could be copied to my Hotmail address ([email protected]).
|
| TIA
|
|
|
| Ian Henderson
|
|
|