Help and Support won't start

[John Broderick]

Hi,

I can't get Help and Support to start, either from the start menu or by
directly opening the file
C:\WINDOWS\PCHealth\HelpCtr\Binaries\helpctr.exe.

Any help would be greatly appreciated.
Thanks,
John

 

[Unknown]

Inn control panel===administrative services====services, check to see if it
is turned on or started. (help and support)

 

[John Broderick]

Yes it is: Status field says "Started".

Inn control panel===administrative services====services, check to see if
it is turned on or started. (help and support)

 

[Unknown]

Try shutting it down and then restarting it.

Yes it is: Status field says "Started".

 

[John Broderick]

Thanks, but that does not fix it form me.

Try shutting it down and then restarting it.

 

[Guest]

Hi John,

Doug Knox provides a script that restores associations for Help and Support
that may have been removed or otherwise altered. You can d/load it from here,
if you wish to run it:
http://dougknox.com/xp/scripts_desc/fixwinxphelp.htm



Regards,

 

[John Broderick]

Thanks, I tried it and it does not help.
[Unless a reboot is needed, which I have not performed.]

 

[Guest]

If it still does not work following a reboot, you could try reinstalling Help
and Support following the instructions here:
http://windowsxp.mvps.org/rebuildhelp.htm

You may be requested to insert your XP install CD when reinstalling Help and
Support.....for this you would need a retail CD and not a Recovery or Restore
CD provided by a computer manufacturer. If you have a Service Pack installed
that was not integrated in the install CD, point to the
%Windir%\i386\ServicePackFiles folder.



Regards,

 

[Kelly]

Added info:

Why doesn't Help and Support work?
http://www.kellys-korner-xp.com/top10faqs.htm

--

All the Best,
Kelly (MS-MVP/DTS&XP)

Taskbar Repair Tool Plus!
http://www.kellys-korner-xp.com/taskbarplus!.htm