Help and Support wont run

[Rick \Nutcase\ Rogers]

One last thing before we get desparate, try reinstalling the search
assistant. Go to the Control Panel/Folder Options/View tab, set it to "Show
hidden files and folders" and uncheck "Hide protected operating system files
[recommended]". Also uncheck "Hide extensions for known file types".

Then, open Windows Explorer from Start/All Programs and go to the
C:\Windows\Inf folder. Locate the srchasst.inf file, right-click it and
choose install.

You may need to either insert your WinXP CD or know where your I386 folder
is located on the hard drive. You may also need to know where the
\ServicePackFiles folder is (usually under the Windows directory).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

Thankyou Rick
As I have two hard drives I decided to get desperate and backup files to
spare disk then do a clean install. Once again thanks for your time and help
and I am sure others will benefit from our meeting.
Regards
Jim

One last thing before we get desparate, try reinstalling the search
assistant. Go to the Control Panel/Folder Options/View tab, set it to "Show
hidden files and folders" and uncheck "Hide protected operating system files
[recommended]". Also uncheck "Hide extensions for known file types".

Then, open Windows Explorer from Start/All Programs and go to the
C:\Windows\Inf folder. Locate the srchasst.inf file, right-click it and
choose install.

You may need to either insert your WinXP CD or know where your I386 folder
is located on the hard drive. You may also need to know where the
\ServicePackFiles folder is (usually under the Windows directory).

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

Sorry Rick,
String value is, Name default, Type REG_SZ, Path
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe
I have tried click in binaries folder, no response at all!
I've completed Kellys page as well.
Is a repair install looking to be the next step? if so how easy or
alternative to format and reinstall? XP SP2
Jim