Help and support slow opening

  • Thread starter Thread starter Mike
  • Start date Start date
M

Mike

When I click Start-->Help and Support, it takes approx.
30 seconds for the window to open. What is wrong? Is it
just because the file is very large?
I have a Dell Inspiron 9100 laptop and I noticed the menu
has been customized by Dell.
Any ideas ? Thanks in advance.

Mike
 
The Help and Support Center connects to the Internet to populate the 'Did
You Know?' section. The slowdown has something to do with your Internet
connection. Any server coming between your computer and Microsoft's web site
could be the culprit. Microsoft's web site also experiences periods of
slowness.

It has nothing to do with Dell's customizations or the size of any file.
 
Hi Mike,

If the problem is seen only with the Start Menu Help and Support link (and you're able to launch Helpctr.exe normally), open Registry editor and navigate to:

HKEY CLASSES ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}

Export the above key to REG file and post the contents here.

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

When I click Start-->Help and Support, it takes approx.
30 seconds for the window to open. What is wrong? Is it
just because the file is very large?
I have a Dell Inspiron 9100 laptop and I noticed the menu
has been customized by Dell.
Any ideas ? Thanks in advance.

Mike
 
Hi Ramesh,
the problem exists also if I run Helpctr.exe, i.e. it
takes about 30 seconds to open the program.In any case,
here are the contents of the key you mentioned.

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}]
@="Help and Support"
"LocalizedString"="@explorer.exe,-7021"
"InfoTip"="@explorer.exe,-7001"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\DefaultIcon]
@=hex
(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,
6f,00,74,00,25,\

00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5
c,00,73,00,68,00,\

65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,0
0,2d,00,32,00,34,\
00,00,00

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\InProcServer32]
@=hex
(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,
6f,00,74,00,25,\

00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5
c,00,73,00,68,00,\

64,00,6f,00,63,00,76,00,77,00,2e,00,64,00,6c,00,6c,00,00,0
0
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\Instance]
"CLSID"="{3f454f0e-42ae-4d7c-8ea3-328250d6e272}"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\Instance\InitPropertyBag]
"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"command"="@shell32.dll,-12709"
"method"="Help"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\shellex]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\shellex\ContextMenuHandlers]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\shellex\ContextMenuHandlers\{2559a1f1-21d7-
11d4-bdaf-00c04f60b9f0}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\shellex\MayChangeDefaultMenu]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\ShellFolder]
"Attributes"=dword:00000000

Hope you are going to be of as much help as with my
previous problem.
Thanks !!
Mike
-----Original Message-----
Hi Mike,

If the problem is seen only with the Start Menu Help and
Click to expand...
Support link (and you're able to launch Helpctr.exe
normally), open Registry editor and navigate to:
 
Mike,

If the problem is also seen while launching Helpctr.exe directly, then it's not a problem with the registry key which we were talking about. It may be due to a Help Center customizations by Dell (As in HP, they add Instant Support plugin)

--
Ramesh, Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

Windows 2000 Group Policy Registry Table:
http://www.microsoft.com/windows2000/techinfo/reskit/en-us/gp/gpref.asp

Hi Ramesh,
the problem exists also if I run Helpctr.exe, i.e. it
takes about 30 seconds to open the program.In any case,
here are the contents of the key you mentioned.

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}]
@="Help and Support"
"LocalizedString"="@explorer.exe,-7021"
"InfoTip"="@explorer.exe,-7001"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\DefaultIcon]
@=hex
(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,
6f,00,74,00,25,\

00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5
c,00,73,00,68,00,\

65,00,6c,00,6c,00,33,00,32,00,2e,00,64,00,6c,00,6c,00,2c,0
0,2d,00,32,00,34,\
00,00,00

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\InProcServer32]
@=hex
(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,
6f,00,74,00,25,\

00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5
c,00,73,00,68,00,\

64,00,6f,00,63,00,76,00,77,00,2e,00,64,00,6c,00,6c,00,00,0
0
"ThreadingModel"="Apartment"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\Instance]
"CLSID"="{3f454f0e-42ae-4d7c-8ea3-328250d6e272}"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\Instance\InitPropertyBag]
"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"command"="@shell32.dll,-12709"
"method"="Help"

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\shellex]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\shellex\ContextMenuHandlers]

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\shellex\ContextMenuHandlers\{2559a1f1-21d7-
11d4-bdaf-00c04f60b9f0}]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\shellex\MayChangeDefaultMenu]
@=""

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-
00c04f60b9f0}\ShellFolder]
"Attributes"=dword:00000000

Hope you are going to be of as much help as with my
previous problem.
Thanks !!
Mike
-----Original Message-----
Hi Mike,

If the problem is seen only with the Start Menu Help and
Click to expand...
Support link (and you're able to launch Helpctr.exe
normally), open Registry editor and navigate to:
 

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