Help And support does not open

[Darrell Shuman]

When I select Help and Support in the start menu, nothing happens. The
hourglass appears for a millisecond then nothing. How can I
repair this short of reinstalling XP (Pro). I have tried running Doug
Knox's fixwinxphelp, I have tried running C:\Windows\inf\pchealth.inf but I
can't find the file on my Dell OS reinstallation CD. I have tried the
Microsoft site and can't find anything specific.My computer is new (Dell
8300)
Thanks for your help

 

[Ramesh [MVP]]

Hi Darrell,

Known issue with Dell systems. Try to launch helpctr.exe manually. If that works, and the problem is seen only with the Start Menu > Help and Support link, try the steps below:

Click Start, Run and type:

REGSVR32 /i SHELL32

Then, open Registry Editor and navigate to:

[HKEY CLASSES ROOT\CLSID\{2559a1f6-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]
Delete the value named "Param1"

To know why this happened, read this note from Kelly:

<quote>
On a Dell system it will look like this: Start/Run/Regedit

[HKEY CLASSES ROOT\CLSID\{2559a1f6-21d7-11d4-bdaf-00c04f60b9f0}\Instance\
InitPropertyBag]

"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"method"="ShellExecute"
"Command"="Dell Solution Center"
"Param1"="c:\\Program Files\\Dell\\SolutionCenter\\DellSC.exe"

To return to XP Default, delete the Param1 line and modify the rest to match:

[HKEY CLASSES ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]

"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"method"="Help"
"command"="@shell32.dll,-12709"

Once done hit refresh, then Help and Support.
</quote>


--
Ramesh - Microsoft MVP
Windows XP Shell/User
http://www.mvps.org/sramesh2k

AumHa VSOP: http://www.aumha.org

When I select Help and Support in the start menu, nothing happens. The
hourglass appears for a millisecond then nothing. How can I
repair this short of reinstalling XP (Pro). I have tried running Doug
Knox's fixwinxphelp, I have tried running C:\Windows\inf\pchealth.inf but I
can't find the file on my Dell OS reinstallation CD. I have tried the
Microsoft site and can't find anything specific.My computer is new (Dell
8300)
Thanks for your help

 

[Plato]

When I select Help and Support in the start menu, nothing happens. The

http://www.bootdisk.com/bootlist/163.htm#3
http://www.bootdisk.com/bootlist/165.htm#4

 

[Kelly]

Hi Darrell,

On a Dell system it will look like this: Start/Run/Regedit

[HKEY_CLASSES_ROOT\CLSID\{2559a1f6-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]

"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"method"="ShellExecute"
"Command"="Dell Solution Center"
"Param1"="c:\\Program Files\\Dell\\SolutionCenter\\DellSC.exe"

To return to XP Default, delete the Param1 line and modify the rest to
match:

[HKEY_CLASSES_ROOT\CLSID\{2559a1f1-21d7-11d4-bdaf-00c04f60b9f0}\Instance\InitPropertyBag]

"CLSID"="{13709620-C279-11CE-A49E-444553540000}"
"method"="Help"
"command"="@shell32.dll,-12709"

Once done hit refresh, then Help and Support. If you are needing to remove
the link under Run and modify Online Support via IE as well, post back.

 

[Kelly]

E-mail.