J
Jazzdoc1
I have Vista Home Premium. Every time I run Help and Support, then run a
search within it, I get an error window saying that "Help and support has
stopped working." The error message is below. In the system tray, the Data
Execution Prevention icon pops up as the culprit. I tried to turn off DEP
for Help and Support, but can't find helppane.exe on my hard drive. Any
thoughts on how to fix this?
Jeff
The error message is the following:
Problem signature:
Problem Event Name: BEX
Application Name: helppane.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b63f
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0017dd38
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
search within it, I get an error window saying that "Help and support has
stopped working." The error message is below. In the system tray, the Data
Execution Prevention icon pops up as the culprit. I tried to turn off DEP
for Help and Support, but can't find helppane.exe on my hard drive. Any
thoughts on how to fix this?
Jeff
The error message is the following:
Problem signature:
Problem Event Name: BEX
Application Name: helppane.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b63f
Fault Module Name: StackHash_8d13
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 0017dd38
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311