Help and Support Center not working

[stephen]

Hi there I can no longer use Help and support feature in XP x64 none of the
links on the left hand side work, using SP2.
Do I need to re install windows?

Thanks for your help

 

[Mark L. Ferguson]

Try reinstalling the help app.
Helpfix.txt: http://www.geocities.com/marfer_mvp/Helpfix.txt

--
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm
Use the "Ratings" feature. It helps the new users.
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson

 

[Unknown]

Everyone does not say it is a big piece of #*%&. You have something else on
your system causing your problem.
Get rid of all your garbage then install IE7.

 

[stephen]

Try reinstalling the help app.
Helpfix.txt: http://www.geocities.com/marfer_mvp/Helpfix.txt

--
Please use the Communities guidelines when posting.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm
Use the "Ratings" feature. It helps the new users.
Mark L. Ferguson MS-MVP
https://mvp.support.microsoft.com/profile/Mark.Ferguson


Thank you so much Mark that did the trick...cheers!

 

[Haijun.Ch]

Hi there I can no longer use Help and support feature in XP x64 none of the
links on the left hand side work, using SP2.
Do I need to re install windows?

Thanks for your help

Hi stephen,

Please try these:
1. Check and modify the registry:
a. Click Start, click Run, type Regedit, and then click OK.
b. Locate the following registry subkey:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths\HELPCTR.EXE

If this registry subkey does not exist, right-click the following
registry subkey, click New, click Key, type HELPCTR.EXE, and then
press ENTER:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App
Paths
c. In the left pane, click HELPCTR.EXE, in the right pane, right-
click (Default), click Modify, in the Value data box, type C:\WINDOWS
\PCHealth\HelpCtr\Binaries\HelpCtr.exe, and then click OK.
d. Quit Registry Editor, and then restart your computer.

2.Run the following command:

regsvr32 msxml3.dll

If these two method cannot fix your problem, please tell us what error
meesage you got?