Help - 3rd Call - Win Explorer crashing

[Guest]

HELP, 3rd posting...someone must have an answer!!! Please review the details
below and share your valuable knowledge and experiences! Please reply to this
list, and to (e-mail address removed), and (e-mail address removed). THANKS!

Dell Precision 370, P4 3.2GHz, 1GB RAM, WinXP SP2

I do a lot of work with graphics files, mostly jpg's, some other formats as
well. A lot of people send us pictures of the projects for posting on our
website (hosted elsewhere, but the web site is created on this machine and
files are uploaded from here). In the last several weeks, I have a lot of
WinExplorer crashes when I open a folder on the desktop, or somewhere else on
the C: drive, including several levels deep. Some folders open fine, others
don't, some open sometimes but crash it other times. It also can crash when I
am in a program, such as Adobe Photoshop 7 or NetObjects Fusion 7 or 8, and I
am browsing for a file to open or even to save a file. THIS IS BECOMING
INTOLERABLE!

I have searched this newsgroup, tried running SFC /scannow...no help. I
unregistered and re-registered my image driver (can't remember details but it
was a "fix" I found), have Googled it and looked at other posting
sites....all to no avail. I have read of "similar problem accounts" and
solutions of even reformatting and reinstalling everything, with some results
reported as poor, where the problem still occurs after all that. I have read
about bad patches and hotfixes, etc., that could cause the problem again.

The error is:
explorer.exe - Application Error
The instruction at "0x7c93426d" referenced memory at "0x00000000". The
memory could not be "read". Click on OK to terminate the program
(The numbers above aren't always the same....both sets).

Error Report Contents include:
Exception Information, Code: 0x0000005, Flags and Record data are all 0's,
Address: 0x000000007c9111de

System Information
Windows NT 5.1 Build: 2600

Module 1
explorer.exe

In another details window:
Error Signature
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: ntdll.dll
ModVer: 5.1.2600.2180 Offset: 000111de

I have three ntdll.dll files on my system, all are version 5.1.2600.2180.
Locations: C:\I386, C:\I386\SYSTEM32, and C:\WINDOWS\SYSTEM32

Someone somewhere, please help me! Thanks again....Chuck

 

[Guest]

Lot's of stuff to try. First, here's a couple of links to look over:
http://www.cableforum.co.uk/board/showthread.php?t=1899
http://www.eggheadcafe.com/ng/microsoft.public.windowsxp.perform_maintain/Jul2005/post23196509.asp

From reading part of the posts above - I suspect that you've got an unruly
piece of software that's messing with your Windows files.

You've still got lot's of options to consider. Since SFC.EXE /SCANNOW
didn't fix it - I'd go with a repair install of XP next. It'll keep your
files and settings intact (back them up - just in case), and will make the
system run much smoother. The downside is that you'll have to reinstall all
the Windows Updates that aren't on your CD. I'm unsure of the procedure with
a Dell, since there's a lot of proprietary stuff on there. I've got an HP
Pavilion that has an option for a NonDestructive System Recovery - and that
works just like a repair install.

Here's a couple of links on a repair install:
http://www.michaelstevenstech.com/XPrepairinstall.ht
http://www.microsoft.com/resources/...ions_to_use_when_a_system_will_not_start.mspx

 

[Guest]

Thank you usasma for your reply. I will review all you sent and report back.
I am here only one day per week and only a half day today, so may not report
back immediately. Thanks again. Chuck at Aves