Header download for the 'Inbox' folder did not complete 0x800CCC19

[Guest]

I have been using Outlook Express to download my Hotmail messages for a very
long time. I also have had McAfee installed on the PC for a long time.

It appears that since McAfee prompted me for an update in February 2007 I
get the following message in Outlook Express 6

Header download for the 'Inbox' folder did not complete. Account:
'Hotmail', Server: 'http://services.msn.com/svcs/hotmail/httpmail.asp',
Protocol: HTTPMail, Port: 0, Secure(SSL): No, Socket Error: 12019, Error
Number: 0x800CCC19

And this message in Microsoft Outlook 2003

Task 'Hotmail: Folder:Inbox Synchronizing headers.' reported error
(0x800CCC19) : 'A timeout occurred while communicating with the server.'

This occurs when trying to download hotmail messages. And my inbox messages
do not download. I am still able to send messages and all my other folders
are working OK (e.g. Bulk and some folders that I have created) but my inbox
emails are not downloaded into Outlook Express and/or Microsoft Outlook.

I have contact McAfee about the problem and they replied:

It is not McAfee that is causing this issue, but is due to but your SMTP
mail server not able to send the e-mails. However as McAfee VirusScan is
scanning your e-mails, it seems as McAfee VirusScan is causing this error
message. It would be suggested to enable the option for Outbound E-mail
Scanning and contact your Internet Service provider or Microsoft technical
support regarding this issue.

Although they mixed up my problem with my inbox and sending emails – either
way their answer isn’t very helpful!. I have also contacted Microsoft support
and they suggest posting a message.

Can anyone out there help?

 

[F.H. Muffman]

It appears that since McAfee prompted me for an update in February
2007 I get the following message in Outlook Express 6

Task 'Hotmail: Folder:Inbox Synchronizing headers.' reported error
(0x800CCC19) : 'A timeout occurred while communicating with the
server.'

Although they mixed up my problem with my inbox and sending emails -
either way their answer isn't very helpful!. I have also contacted
Microsoft support and they suggest posting a message.

So, out of curiousity, have you tried disabling all of McAfee's email
handles just to see what happens? Or are you able to uninstall the update?
Just to verify that the problem is in fact related?

 

[Guest]

I've tried disabling all the email scanning and this doesn't work - but I
can't uninstall the update - because that would result in uninstalling
McAfee. I can't say for certain that the two are related but it is a huge
coincidence that after the update Outlook comes up with that message.

 

[F.H. Muffman]

I've tried disabling all the email scanning and this doesn't work -
but I can't uninstall the update - because that would result in
uninstalling McAfee. I can't say for certain that the two are related
but it is a huge coincidence that after the update Outlook comes up
with that message.

Well, out of curiousity, would you be able to reinstall McAfee if you
uninstalled it? If I had a system that had a problem after updating some
software, I'd try uninstalling that software temporarily, rebooting the
system, and seeing if the problem still happens. If it doesn't still
happen, then I'd keep following up with whoever made that software.

Since it's happening in both OE and OL, I'd wager it isn't a problem with
either package, but with the system itself (or something else on the
system).

 

[Guest]

Just to let you know that I decided to uninstall McAfee to test if it my
suspicions were correct (i.e. that McAfee was causing this problem). When I
uninstalled McAfee I didn't get the error message and all my emails
downloaded. But then when I installed McAfee again I had the same problems.
So I had my confirmation.

So then I contacted McAfee again and eventually after a very long chat they
were able to solve the problem and everything is working fine again.

Here is the solution they gave me:
Click on the Start button. Click on Run. Type in REGEDIT then click the OK
button. The Registry Editor will then appear.

" In Regedit.
" Go to HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\Redirector\Ports
" Then double-click the asterisk * on the right, which currently has a
value of 770AF253-DBB1-4da4-99C0-D6D397F83892 Ã’ change this value to "Ignore"
(without the quotes of course).

" Reboot
Follow these instructions; it will resolve your issue. If the problem still
persists, please feel free to contact us again, we will be happy to assist
you.

Hope this helps anyone having similar problems. Just to recap this solved
problems that I began having with Outlook 2003 and Outlook Express after the
latest McAfee update that I was prompted to install.

 

[Tracy Skellern-Smith]

I had this exact same problem and it's driving me crazy!!!

Your instructions below seem to have a bit missing.

"Click on the Start button. Click on Run. Type in REGEDIT then click the OK
button. The Registry Editor will then appear.

[what's missing here] value of 770AF253-DBB1-4da4-99C0-D6D397F83892 Ã’ change this value to "Ignore"
(without the quotes of course)."

Would you mind please re-posting their instructions so I can fix too

Many Thanks

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com

 

[Guest]

Sorry about the missing bits in the instructions, here is the full version:

Click on the Start button. Click on Run. Type in REGEDIT then click the OK
button. The Registry Editor will then appear.
In Regedit.
Go to HKEY_LOCAL_MACHINE\SOFTWARE\McAfee\Redirector\Ports
Then double-click the asterisk * on the right, which currently has a value
of 770AF253-DBB1-4da4-99C0-D6D397F83892 Ã’ change this value to "Ignore"
(without the quotes of course).
Reboot


However a few weeks later after another McAfee update I had the same problem
again so I contacted McAfee again and then they emailed me a file which I had
to extract - but I don't know how to post the file here - so try and above
and hopefully that will work.