HD Problem:

N

Navyguy

Doing a quick search, a lot of those messages come from files
that are really damaged. And the damage may be caused by malware.
I'd probably give it a scan first, to see if it's something detectable.
I wasn't able to find examples of other means of causing invalid executables
like the errors you're seeing ("is not a valid Windows image").

The virus definitions on this are dated Nov 27, 2010. Download size ~200MB.

http://rescuedisk.kaspersky-labs.com/rescuedisk/updatable/kav_rescue_...

That is an offline virus scanner. ("Offline" means, WinXP is not running,
and the computer is booted with some other OS.) When you use your ISO9660
program, to prepare and burn a bootable CD disc with that, then boot the
computer with it, your computer runs the Gentoo Linux operating system
on the CD. A dedicated application on the CD, and running under Linux, can
then scan Windows partitions, looking for viruses. That's the CD I use,
if I'm getting "strange" behavior on the computer.

For that disc to work, you need a network setup that has working Internet
as soon as the CD is booted. My router supports DHCP and the setting up of
automatic IP addresses (and that is the way my Windows is configured).
When the Kaspersky disc boots, it tries to connect to their site, to get
virus definition updates. While the 200MB CD has definitions on it, there
are megabytes more of updates to download, and then the CD can run a scanfor
you. The "drive letters" shown in the selection screen of that scanning
application, aren't your regular drive letters. My WinXP C: partition, is
actually at E: in the Gentoo Linux thing. So I have to click E: in there,
to get my WinXP partition scanned. If you don't have that many partitions
or that much data on the disk, you can just click all the drive letters,
and let it scan everything.

    Paul- Hide quoted text -

- Show quoted text -

I created the CD and booted from it and did exactly as you said it
would however when I tried to run it it hung up at the accepting the
license agreement where it ask to enter A to accept. I tried this
twice and each time it hung the computer up. Selecting P for booting
or R for powering off did nothing either nor did the ESC key or Ctrl-
Alt-Delete. So I pressed the reset button.

Should I just try reinstalling?


Robert
 
N

Navyguy

DO not format
Just reinstall form I386 and it will be XP, SP1

I dont quite know what you mean by l386, but I assume your suggesting
I use my reinstallation CD that came with the computer to reinstall
XP? Of course, this means I'll wipe out all my online links, is there
some way to save them?


Thanks,

Robert
 
H

Hot-Text

That why you do not format
to keep your license agreement

Just reinstall form I386 and it will be XP, SP1
just try reinstalling
 
P

Paul

Navyguy said:
I created the CD and booted from it and did exactly as you said it
would however when I tried to run it it hung up at the accepting the
license agreement where it ask to enter A to accept. I tried this
twice and each time it hung the computer up. Selecting P for booting
or R for powering off did nothing either nor did the ESC key or Ctrl-
Alt-Delete. So I pressed the reset button.

Should I just try reinstalling?


Robert

I worked on it for a while, and I can't get around /usr/sbin/EULA.
(I'm testing the KAV 10 rescue CD in Virtual PC, and couldn't
crack it enough, to bypass the EULA prompt.)

It's an executable shell script, that runs sometime during boot.
Even if you disable the GUI (using "nox" boot line option), it
still runs. It's a piece of crap.

What the script does, is

echo status:accepted > /var/log/eula.log

when you've accepted the EULA. I've been trying to find a way, to
get that far, and stop "EULA" program from running. But I haven't
succeeded yet.

Looking on the web, one suggestion was, that it was caused by the
type of keyboard used. If keyboard was USB, try a PS/2 keyboard.
But that isn't always an option on modern systems. A question would
be, whether your current keyboard works in the BIOS or not. If
it does, I'd be less inclined to believe it was a keyboard issue.

A second possibility, is the keymap used by the OS is wrong. But
I don't see anything other than a language choice at boot. So I
don't see how/if that could be modified. (If you edit the Gentoo
boot line in the Grub menu, you could try "setkmap=us" or the
like as an option.)

Kaspersky has a tool, for copying the CD to a USB stick. The potential
advantage of that, might be in making it easier to edit the files
the OS uses. The problem I was having with the CD, was even if
I used the "docache" boot line option, which is supposed to copy
the CD into RAM, the file system was still marked read only.
And I wasn't able to remount it rw.

"Using rescue2usb.exe"
http://support.kaspersky.com/faq/?qid=208282163

If the USB method resulted in raw files, you could edit the
EULA file, and just leave the line that does the
"echo status:accepted" thing.

So I didn't succeed in bypassing your problem. You'll need to
fix whatever the root problem is.

*******

With regard to your "links", I think you're referring to a bookmarks
file. Each browser will store that in a different place.

For example, for my copy of Firefox, it's here. The 12345678 thing is
a random string of eight characters, so you have to go to the Profiles
folder and look to see what is being used. The bookmarks are down there.

C:\Documents and Settings\MyUserName\Application Data\Mozilla\Firefox\Profiles\12345678.default
bookmarkbackups
bookmarks-2010-12-04.json 723KB

The real bookmarks are likely stored in one of those stupid SQL
files. (I have a tool for opening the SQL files, and I could
probably find where the store the things, given enough time.)
The ones in bookmarkbackups would be up to a day old.
Firefox has an "export" option, to convert the current bookmark
file into HTML, and save that as a file for later. And that's the
method I'd recommend for saving links. If you can't do that,
just save the entire 12345678.default folder :) You can pour
the contents of that, back into your new OS, once Firefox is
installed again and run at least once, then shut down.

There are more ideas for "saving links", here. It seems to involve
Exporting in most cases. I don't see a recipe in all cases, for
working at the file level (like if your computer won't run).
Just backing up all the files, to another disk, would be a start.
Then you can work on the problem, gradually.

http://www.computerhope.com/issues/ch000524.htm

Kelly has a recipe here, for finding the Favorites.

http://www.kellys-korner-xp.com/xp_favorites.htm

Using regedit, you look in

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellFolders

and in my case, that value is

C:\Documents and Settings\MyUserName\Favorites

If you look at the things in that folder, with another
OS, they look like text files (blah.url). And one link
is stored in each file.

HTH,
Paul
 
N

Navyguy

That why you do not format
to keep your license agreement

Just reinstall form I386 and it will be XP, SP1
just try reinstalling


Ok, I went to the links which provided me with another link for pre-
installing procedures and installing XP and will try doing that. Will
post again with results.


Thanks

Robert
 
G

glee

Navyguy said:
Ok, I went to the links which provided me with another link for pre-
installing procedures and installing XP and will try doing that. Will
post again with results.

HOLD ON! You are getting some really poor advice here! Your issues
should not require a reinstall of Windows! I suggest you do not follow
those procedures except as a last resort when other avenues have been
exhausted.

One of the advantages of community help is also one of its
disadvantages....you get a lot of suggestions. Unfortunately not all
should be acted upon or are even relevant to your issues.

Your problem with Spybot Immunization may simply be a Spybot issue, as
reported on their forums in the past. Changing a setting in Spybot, to
"Skip system accounts during IE immunization", may fix you issue.
Uninstalling Spybot and reinstalling from a fresh download might also
help. It may also be a permissions issue.

Your issue with Word and Office programs may also be a Permissions issue
or a problem with your security settings. Reinstalling Office is
another option that might help.

Your problem running the Kaspersky Anti-virus from bootable CD as Paul
suggested is common with bootable AV discs when used on older Dell
computers, due to incompatibility with their network adapters. I
sometimes have better luck using the BitDefender Rescue CD instead in
those cases.

All in all, you issues have been forgotten and this thread has taken a
life of its own that is no longer even cognizant of your original
problems.
 
G

glee

http://social.answers.microsoft.com/Forums/en-US/category/windowsxp

Where is
Glen Ventura
MS MVP Oct. 2002 - Sept. 2009
CompTIA A+

I'm right here, are you blind? Exactly what is the relevance of your
question?

I stopped using the Microsoft web forums almost as soon as I started,
because I find them a poor substitute for the discontinued newsgroups.
I work on other forums such as aumha.net, which have much better
implementation and usually more appropriate replies. A fair number of
Microsoft MVPs did not migrate to their web forums, and most of them
were not re-awarded in the past year or two.
 
M

MyNews

Good Info like alway Glen!

I'm right here, are you blind? Exactly what is the relevance of your
question?

I stopped using the Microsoft web forums almost as soon as I started,
because I find them a poor substitute for the discontinued newsgroups. I
work on other forums such as aumha.net, which have much better
implementation and usually more appropriate replies. A fair number of
Microsoft MVPs did not migrate to their web forums, and most of them
were not re-awarded in the past year or two.
 
N

Navyguy

I worked on it for a while, and I can't get around /usr/sbin/EULA.
(I'm testing the KAV 10 rescue CD in Virtual PC, and couldn't
crack it enough, to bypass the EULA prompt.)

It's an executable shell script, that runs sometime during boot.
Even if you disable the GUI (using "nox" boot line option), it
still runs. It's a piece of crap.

What the script does, is

     echo status:accepted > /var/log/eula.log

when you've accepted the EULA. I've been trying to find a way, to
get that far, and stop "EULA" program from running. But I haven't
succeeded yet.

Looking on the web, one suggestion was, that it was caused by the
type of keyboard used. If keyboard was USB, try a PS/2 keyboard.
But that isn't always an option on modern systems. A question would
be, whether your current keyboard works in the BIOS or not. If
it does, I'd be less inclined to believe it was a keyboard issue.

A second possibility, is the keymap used by the OS is wrong. But
I don't see anything other than a language choice at boot. So I
don't see how/if that could be modified. (If you edit the Gentoo
boot line in the Grub menu, you could try "setkmap=us" or the
like as an option.)

Kaspersky has a tool, for copying the CD to a USB stick. The potential
advantage of that, might be in making it easier to edit the files
the OS uses. The problem I was having with the CD, was even if
I used the "docache" boot line option, which is supposed to copy
the CD into RAM, the file system was still marked read only.
And I wasn't able to remount it rw.

"Using rescue2usb.exe"http://support.kaspersky.com/faq/?qid=208282163

If the USB method resulted in raw files, you could edit the
EULA file, and just leave the line that does the
"echo status:accepted" thing.

So I didn't succeed in bypassing your problem. You'll need to
fix whatever the root problem is.

*******

With regard to your "links", I think you're referring to a bookmarks
file. Each browser will store that in a different place.

For example, for my copy of Firefox, it's here. The 12345678 thing is
a random string of eight characters, so you have to go to the Profiles
folder and look to see what is being used. The bookmarks are down there.

C:\Documents and Settings\MyUserName\Application Data\Mozilla\Firefox\Profiles\12345678.default
      bookmarkbackups
          bookmarks-2010-12-04.json      723KB

The real bookmarks are likely stored in one of those stupid SQL
files. (I have a tool for opening the SQL files, and I could
probably find where the store the things, given enough time.)
The ones in bookmarkbackups would be up to a day old.
Firefox has an "export" option, to convert the current bookmark
file into HTML, and save that as a file for later. And that's the
method I'd recommend for saving links. If you can't do that,
just save the entire 12345678.default folder :) You can pour
the contents of that, back into your new OS, once Firefox is
installed again and run at least once, then shut down.

There are more ideas for "saving links", here. It seems to involve
Exporting in most cases. I don't see a recipe in all cases, for
working at the file level (like if your computer won't run).
Just backing up all the files, to another disk, would be a start.
Then you can work on the problem, gradually.

http://www.computerhope.com/issues/ch000524.htm

Kelly has a recipe here, for finding the Favorites.

http://www.kellys-korner-xp.com/xp_favorites.htm

Using regedit, you look in

    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellF­olders

and in my case, that value is

    C:\Documents and Settings\MyUserName\Favorites

If you look at the things in that folder, with another
OS, they look like text files (blah.url). And one link
is stored in each file.

HTH,
       Paul- Hide quoted text -

- Show quoted text -

I havent done anything as yet as I wanted to consider what to do
before I proceeded. It seems however that I'll have to reinstall but I
wanted to consider your other options for saving 'My 'Favorite" links
before doing so. I was going to create a folder in My Documents and
create a Word file and simply copy/paste each link to there and then
burn a CD but it would take forever and I was hoping for a faster way.
So I will go through each link you've provided, plus the pre-
installation check list prior to installing XP I found via the other
link you gave me:

http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx

I appreciate your time and effort in helping me resolve this problem,
are there any further thoughts/suggestions?

Thanks
Robert
 
G

glee

Navyguy said:
I havent done anything as yet as I wanted to consider what to do
before I proceeded. It seems however that I'll have to reinstall but I
wanted to consider your other options for saving 'My 'Favorite" links
before doing so. I was going to create a folder in My Documents and
create a Word file and simply copy/paste each link to there and then
burn a CD but it would take forever and I was hoping for a faster way.
So I will go through each link you've provided, plus the pre-
installation check list prior to installing XP I found via the other
link you gave me:

http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx

I appreciate your time and effort in helping me resolve this problem,
are there any further thoughts/suggestions?

Thanks
Robert

Your problem with Spybot Immunization may simply be a Spybot issue, as
reported on their forums in the past. Changing a setting in Spybot, to
"Skip system accounts during IE immunization", may fix you issue.

Did you not see my earlier reply stating this?
Do you really believe you need to reinstall Windows because of something
as simple as an Immunization failure in Spybot, which is frequently
reported on their forums?

Kaspersky and some other bootable CDs have an incompatibility with many
Dell network adapters, causing them to freeze when you try to boot with
the CD. This is also well documented in forums. I explained this also,
in my earlier reply.
 
P

Paul

Navyguy said:
I havent done anything as yet as I wanted to consider what to do
before I proceeded. It seems however that I'll have to reinstall but I
wanted to consider your other options for saving 'My 'Favorite" links
before doing so. I was going to create a folder in My Documents and
create a Word file and simply copy/paste each link to there and then
burn a CD but it would take forever and I was hoping for a faster way.
So I will go through each link you've provided, plus the pre-
installation check list prior to installing XP I found via the other
link you gave me:

http://www.microsoft.com/windowsxp/using/setup/winxp/install.mspx

I appreciate your time and effort in helping me resolve this problem,
are there any further thoughts/suggestions?

Thanks
Robert

If you're saving the Favorites from Internet Explorer, I'd just
copy all the link files into a folder. They should already be
in a folder. It really depends, on whether Windows is still
running or not, as to how easy that will be. I'd use one of
my maintenance CDs (an alternate OS that can read/write to
NTFS), and make the copy there and save my Favorites that way.

If the computer was still running, and Internet Explorer can start,
you can do a nice job with the File : Import and Export function.
It will create a single web page (HTML type) with all the
favorites in it.

File : Import and Export
Export Favorites
(It should already be highlighting the word "Favorites")
Click Next
Pick a file name for the Exported Bookmarks file
Next
Finish

Now, copy that file (I called mine bookmark_fav.html) to
a safe place. You can also open that page in a web browser,
and you should see all your links.

*******

On the Kaspersky CD malfunction front, I made some progress.
I wasn't even working on your particular problem - I've been
working on stinking Linux for the last two weeks. I'd just
booted a distro, and the screen was all weird colors and
I couldn't see anything. I did some searching, and found a
way to recover the screen. And the same method, gives a
way to get around the EULA and pressing the letter "A".

Now, this is only going to work, if your keyboard isn't
completely dead. If this is a problem with the keyboard
being recognized in XWindows, then it'll be pretty hard
to make any progress. And then, we'll have to stop here.

To test the "completely dead keyboard" theory, when the
EULA screen comes up, try pressing the Caps Lock key. In
the Linux world, if they didn't configure the keyboard properly,
the Caps Lock won't light the LED on the keyboard. My
keyboard has three LEDs. One glows green, when I press
Caps Lock. If Linux can't run the keyboard at all, I
can hammer on the Caps Lock all day long, and there is
no response from the LED. If none of the LEDs that
are controlled by modifier keys work, then you know
that Linux isn't looking at the keyboard at all. And then
we're screwed. If your Caps Lock works, then turn it
off and you can try this next thing.

It turns out, there are a number of modifier key combos,
for messing around. These are the ones I know about.

Control-Alt-delete (Well, that's a Windows one. You
probably know that one.)

Control-Alt-backspace (Linux for "kill the Xserver". That
causes the GUI to start over again.
And is completely useless, for achieving
control of the computer. The EULA will
likely reappear. So this one is no good.)

Now the juicy ones. These use the function keys on the keyboard,
as well as the two modifier keys control and alt.

Control-Alt-F1 (Linux, for switching from Xserver GUI
.... to some console text windows. Those
Control-Alt-F6 windows are places you can run commands.)
Control-Alt-F7 (This one flips back to Xserver GUI, so you
can see whether your hack worked or not.)

OK, so this is the recipe I tried. I can't test your problem,
because I don't know right now, exactly what's wrong with the
keyboard.

What I did first, was try the six different key combinations.
A working console command window appeared on my computer,
when I tried Control-Alt-F4. But it could be any of the
six possible values, that gives you a window to work in.
If you see a flashing cursor in the upper left corner, and
that is all, then move to the next key combo and try again.

Like an MSDOS command window, you can type stuff in there.
You'll see the prompt "Kavrescue # " or something similar.
Your typing will go to the right of the hash. This is the
first command. It does a "process status" and gets the
names of all the programs running in Linux. Grep is a
text filter, that is only going to output lines with the
word EULA in them.

ps aguwwwx | grep EULA

That lists all the programs running on the computer. We need
the info about the EULA holding the screen hostage.

In response, one of the lines will have this on it. This
is the program that needs killing.

/tmp/eulaterm -maximized -e /usr/sbin/EULA

Now, if you look over on the far left of that line, you'll
see something like

root 15705 0.0 1.1

The 15705 number is the PID or process identifier. We'll need
that number in a second, to "hammer" that process.

Now, we need to acknowledge that we read the EULA and accept
the license terms. This is the line I extracted from the bash
script. You type this in, and this fakes the approval.

echo status:accepted > /var/log/eula.log

Next, we're going to kill that white window. Using the number
we got from the ps aguwwwx command above, we do this. The
-9 parameter, is the flavor of killing.

kill -9 15705

(The 9 equals SIGKILL, as seen in the list here.)

http://compute.cnr.berkeley.edu/cgi-bin/man-cgi?signal.h+3

And that's it. Now, press Control-Alt-F7 to return to the
green colored GUI environment (the environment they want
you to use). If the recipe worked, the white window should
be gone. If the white window is not gone, you can try
the recipe one more time, checking to see if the /tmp/eulaterm
perhaps got a new PID number or something. And try and kill
the new one.

If the white window is gone, the next step is clicking the
button to get fresh virus definitions. And then, selecting
the partitions to be scanned.

Have fun :)

Paul
 
N

Navyguy

HOLD ON!  You are getting some really poor advice here!  Your issues
should not require a reinstall of Windows!  I suggest you do not follow
those procedures except as a last resort when other avenues have been
exhausted.

One of the advantages of community help is also one of its
disadvantages....you get a lot of suggestions.  Unfortunately not all
should be acted upon or are even relevant to your issues.

Your problem with Spybot Immunization may simply be a Spybot issue, as
reported on their forums in the past.  Changing a setting in Spybot, to
"Skip system accounts during IE immunization", may fix you issue.
Uninstalling Spybot and reinstalling from a fresh download might also
help.  It may also be a permissions issue.

Your issue with Word and Office programs may also be a Permissions issue
or a problem with your security settings.  Reinstalling Office is
another option that might help.

Your problem running the Kaspersky Anti-virus from bootable CD as Paul
suggested is common with bootable AV discs when used on older Dell
computers, due to incompatibility with their network adapters.  I
sometimes have better luck using the BitDefender Rescue CD instead in
those cases.

All in all, you issues have been forgotten and this thread has taken a
life of its own that is no longer even cognizant of your original
problems.

As you have stated all the issues has been forgotten with trying all
these tests and many red herrings have resulted which have nothing to
do with the problem as posted. If you read my posts I have tried
reinstalling Spybot which did nothing whatsoever. So this is what I'm
going to do I'm going to try re-installing Spybot again and also Word
and see if that changes anything.

Thanks for your help,
Robert
 
N

Navyguy

There is a description of how Spybot immunizes here.

http://answers.yahoo.com/question/index?qid=20081128102729AAjVe6X

The question I'd be asking in your situation, is how do you
get errors like "is not a valid Windows image", based on the
areas of your computer that the immunize function seems to access ?
I think there is more involved than Spybot. Perhaps it's actually
related to other software you're using ? I.e. Spybot did something,
and another AV tool took offense ? Or, it's malware of some sort.

    Paul- Hide quoted text -

- Show quoted text



This is what I've done, I unistalled and reinstalled Word and it seems
to work ok now. I also uninstalled and reinstalled Spybot but again it
hung up 3/4 through passive immunization with 58303 items unprotected,
136043 protected and a total of 194043 total.

I read the link what Spybot actually does but the thing is that I've
had Spybot for years and this 'just happened' and now will not
function normally.

Also, when I finished doing everything, the computer got hung up again
during logoff procedures, so I had to reset it which I really hate to
do because it might damage it but there was no other way to power it
down.

Thoughts/Suggestions? and please lets stick to the problem at hand,...

Robert
 
P

Paul

Navyguy said:
This is what I've done, I unistalled and reinstalled Word and it seems
to work ok now. I also uninstalled and reinstalled Spybot but again it
hung up 3/4 through passive immunization with 58303 items unprotected,
136043 protected and a total of 194043 total.

I read the link what Spybot actually does but the thing is that I've
had Spybot for years and this 'just happened' and now will not
function normally.

Also, when I finished doing everything, the computer got hung up again
during logoff procedures, so I had to reset it which I really hate to
do because it might damage it but there was no other way to power it
down.

Thoughts/Suggestions? and please lets stick to the problem at hand,...

Robert

If you haven't attempted to fix anything, in a WinXP session, are
you able to shut down the computer then ? Or is it hanging
on any attempt to shut down. Like, say you boot, wait 30 seconds,
then select shutdown. Does it shutdown OK then ?

Paul
 
G

glee

This is what I've done, I unistalled and reinstalled Word and it seems
to work ok now. I also uninstalled and reinstalled Spybot but again it
hung up 3/4 through passive immunization with 58303 items unprotected,
136043 protected and a total of 194043 total.

I read the link what Spybot actually does but the thing is that I've
had Spybot for years and this 'just happened' and now will not
function normally.

Also, when I finished doing everything, the computer got hung up again
during logoff procedures, so I had to reset it which I really hate to
do because it might damage it but there was no other way to power it
down.

Thoughts/Suggestions? and please lets stick to the problem at hand,...


As I mentioned earlier, Spybot has a setting, "Skip system accounts
during IE immunization," that you need to enable, and then see if there
is any improvement:
http://forums.spybot.info/project.php?issueid=132

I haven't used Spybot in years, and don't find it at all useful in the
current environment, so I can't tell you precisely where the setting is
located. You may have to enable "Advanced" settings to see it....I
don't know.
 
N

Navyguy

If you haven't attempted to fix anything, in a WinXP session, are
you able to shut down the computer then ? Or is it hanging
on any attempt to shut down. Like, say you boot, wait 30 seconds,
then select shutdown. Does it shutdown OK then ?

    Paul- Hide quoted text -

- Show quoted text -

It seems to be doing both. At times it will shut down normally and
others it won't. Also, sometimes I'll do updates on the administrator
account and then logofff and restart the computer to use the User
account and sometimes it hangs there as as well.

Robert
 
N

Navyguy

As I mentioned earlier, Spybot has a setting, "Skip system accounts
during IE immunization," that you need to enable, and then see if there
is any improvement:http://forums.spybot.info/project.php?issueid=132

I haven't used Spybot in years, and don't find it at all useful in the
current environment, so I can't tell you precisely where the setting is
located.  You may have to enable "Advanced" settings to see it....I
don't know.
--
Glen Ventura
MS MVP  Oct. 2002 - Sept. 2009
CompTIA A+http://dts-l.net/- Hide quoted text -

- Show quoted text -

I went into the Advanced Mode, then Settings but I couldn't find
anything like 'Skip system accounts during IE immunization to enable.
Given that this doesnt seem to be working, even after installing it
twice is there another malware program similar to Spybot that I could
use that you would recommend? Bearing in mind that I'm live on a fixed
marginal income and cant afford to buy anything.


Thanks,

Robert
 
G

glee

Navyguy said:
It seems to be doing both. At times it will shut down normally and
others it won't. Also, sometimes I'll do updates on the administrator
account and then logofff and restart the computer to use the User
account and sometimes it hangs there as as well.

If the "User" account is a limited account, that is, it is not in the
Administrators group and does not have admin privileges, that may
account for Spybot's failure to Immunize if you are trying to Immunize
from the Limited User account.

Is the Administrator account a user account you created with admin
rights, or are you using the built-in Administrator account (which you
should NOT be using)?

Are there any errors in Event Viewer that correspond to the hangs you
are seeing?
Control Panel> Administrative Tools> Event Viewer
 

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