having trouble updating

[Guest]

When I try to update my XP professional I never get past initializing
updates. Also the same thing happens when I try to install directx 9c. any
ideas?

 

[Rick \Nutcase\ Rogers]

Hi,

Click start/run, type windowsupdate.log and click ok. Scroll to the bottom
and look for error codes (0x00000000) from the most recent attempt. Post
back with the most recent codes.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Guest]

here is the log from the most recent attempt

2006-01-02 08:56:06 1664 14c Handler :::::::::::::
2006-01-02 08:56:06 1664 14c Handler :: START :: Handler: Windows Patch
Install
2006-01-02 08:56:06 1664 14c Handler :::::::::
2006-01-02 08:56:06 1664 14c Handler : Updates to install = 1
2006-01-02 08:56:06 1664 14c Handler : Installing update
{60FEEC14-76E1-4C1E-B88E-FE9553FAD9C7}.100
2006-01-02 08:56:06 1664 4d0 Handler Installing with parameters=-q -z -er,
sandbox=F:\WINDOWS\SoftwareDistribution\Download\c97484bc3f0a909669b5abb5a1bd9a86.
2006-01-02 08:56:11 856 42c Report REPORT EVENT:
{D3373FDC-748C-4ECD-BCDD-A97339877EE8} 2006-01-02
08:56:06-0500 1 191 101 {70E702CB-5D44-494D-8594-476AC774CD51} 100 0 AutomaticUpdates Success Content
Install Installation successful and restart required for the following
update: Security Update for Windows XP (KB896423)
2006-01-02 09:06:22 1664 4d0 Handler Install completed with 0x80070bc2.
2006-01-02 09:06:22 1664 14c Handler : Install completed: result type =
0x1, installer error = False, error = 0x80070bc2, disabled until reboot = No,
reboot required = Yes
2006-01-02 09:06:22 1664 14c Handler :::::::::
2006-01-02 09:06:22 1664 14c Handler :: END :: Handler: Windows Patch
Install

 

[Rick \Nutcase\ Rogers]

Hi,

It looks like the last one, KB896423, did not complete installation upon
reboot (you have rebooted, haven't you?). Check the Control Panel/Add &
Remove, make sure the option to show updates is checked, and uninstall that
one if it is listed. Then clear it from the
C:\Windows\SoftwareDistribution\Download folder as well. Then retry visiting
the update site.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org