have to keep signing in

[Guest]

I am on a company network. Internet acces is fine. We have an HP businessjet
3000 on the network. When I try tonsyall it asks for the password. It will
install Ok and work fine until I shut down. When I reboot The printer has to
reinstalled again. This is the only computer on the network that keeps asking
for the password. Any suggestions.
Thanks

 

[Lanwench [MVP - Exchange]]

In

I am on a company network. Internet acces is fine. We have an HP
businessjet 3000 on the network. When I try tonsyall it asks for the
password. It will install Ok and work fine until I shut down. When I
reboot The printer has to reinstalled again. This is the only
computer on the network that keeps asking for the password. Any
suggestions.
Thanks

When you say "on the network," what does that mean? How is the printer
connected, and what is it connected to? What are you trying to print to - as
in, where is the printer shared from?

 

[Guest]

We have an office server. Three company computers. Each employee who has a
laptop also uses the same network. The printer is connected directly to one
of the office computers. The compuer is running XP Pro. All other employees
who have a laptop have no problem accessing the printer. This particular
laptop won't access until reinstalled each time the computer is booted.
Before it will install it keeps asking for the user/password. I have to type
in the network user code. This is the only employee computer that does this.

 

[Lanwench [MVP - Exchange]]

In

We have an office server. Three company computers. Each employee who
has a laptop also uses the same network. The printer is connected
directly to one of the office computers. The compuer is running XP
Pro. All other employees who have a laptop have no problem accessing
the printer. This particular laptop won't access until reinstalled
each time the computer is booted. Before it will install it keeps
asking for the user/password. I have to type in the network user
code. This is the only employee computer that does this.

So you're using a workgroup, and not a domain, then?
Does the user on this box have an identical account/password on the
workstation that shares the printer? This is the usual method....(and one of
the reasons a domain is a lot easier to manage than a workgroup).

 

[Guest]

Thanks for the help. May have found the problem but don't know why. On her
computer the administrator 's name was administrator. We changed it to
Barbara and now everything is working. Still have no idea why.

 

[Lanwench [MVP - Exchange]]

In

Thanks for the help. May have found the problem but don't know why.
On her computer the administrator 's name was administrator. We
changed it to Barbara and now everything is working. Still have no
idea why.

There's an administrator account on the 'remote' computer too, and likely
the password didn't match.