C
C.
Hoping folks here can assist with a perplexing problem.
I'm running Windows XP Pro which has been kept up to date with all of
Microsoft's update releases.
A few weeks ago I began OCCASIONALLY getting the message "Internet
Explorer has encountered a problem and has to close". Since then the
problem has grown, occurs multiple times during the day AND has begun to
occur with a variety of applications, including Outlook (MS Office 2003),
Internet Explorer 7, Windows Media Player 11, Word (MS OFFICE 2003),
Window Explorer, plus a couple of other of non-MS applications.
When I click on the link to view the report information that will be sent
to Microsoft if I choose to report the problem, I see a variety of
modules indicated for the different instances:
Internet Explorer: mshtml.dll,flash9B.ocx, unknown
Windows Media Player: wmp.dll, l3codeca.acm
Windows Explorer: dbshell.dll
Outlook: no module listed
Word: no module listed
Here's what I've done:
Virus Scan - McAfee
Spyware screen: Spybot, Ad-Aware-SE
Internet Explorer: disabled all browser helper objects except those from
Microsoft
I've looked at the Dr. Watson log and it seems to contain the same
information that would be in the report to Microsoft.
If anyone here has clue about how I can go about getting to the bottom of
this issue, I would be most appreciative.
Oh, BTW, if I'm posting this to the wrong forum, I would appreciate
someone pointing me to the correct one.
Thx.,
C.
I'm running Windows XP Pro which has been kept up to date with all of
Microsoft's update releases.
A few weeks ago I began OCCASIONALLY getting the message "Internet
Explorer has encountered a problem and has to close". Since then the
problem has grown, occurs multiple times during the day AND has begun to
occur with a variety of applications, including Outlook (MS Office 2003),
Internet Explorer 7, Windows Media Player 11, Word (MS OFFICE 2003),
Window Explorer, plus a couple of other of non-MS applications.
When I click on the link to view the report information that will be sent
to Microsoft if I choose to report the problem, I see a variety of
modules indicated for the different instances:
Internet Explorer: mshtml.dll,flash9B.ocx, unknown
Windows Media Player: wmp.dll, l3codeca.acm
Windows Explorer: dbshell.dll
Outlook: no module listed
Word: no module listed
Here's what I've done:
Virus Scan - McAfee
Spyware screen: Spybot, Ad-Aware-SE
Internet Explorer: disabled all browser helper objects except those from
Microsoft
I've looked at the Dr. Watson log and it seems to contain the same
information that would be in the report to Microsoft.
If anyone here has clue about how I can go about getting to the bottom of
this issue, I would be most appreciative.
Oh, BTW, if I'm posting this to the wrong forum, I would appreciate
someone pointing me to the correct one.
Thx.,
C.