Guided Help not helping

[xbritt]

First off, I know very little about the working of PCs and such.
My son's XP Home Ed. has crashed with the \window\system32\config\system
error.
I downloaded the Guided Help program onto a USB flash drive on another PC.
I stuck into the bad PC, switched on, the hit 'r' on the error screen, then
got the Blue screen with a c000021a error.
Now what?
Thanks.

 

[xbritt]

Never mind. Son wants to use his friend's restore disk.

 

[Shenan Stanley]

First off, I know very little about the working of PCs and such.
My son's XP Home Ed. has crashed with the
\window\system32\config\system error.
I downloaded the Guided Help program onto a USB flash drive on
another PC. I stuck into the bad PC, switched on, the hit 'r' on
the error screen, then got the Blue screen with a c000021a error.
Now what?

Never mind. Son wants to use his friend's restore disk.

Say *poof* to all non-backed up information.

Also - even if it does work - if it truly is a restore disk - it will make
your son's installation illegitimate (not using his product key...)

Wouldn't use the guided help with that problem:

Assuming you are speaking of this:
http://support.microsoft.com/kb/307545


Print and follow the manual help - you'll need an actual Windows XP
installation CD, not some restore/recovery CD.

In case you were wondering, this part, "know very little about the working
of PCs and such" means less in doing repairs like the one we are speaking of
than following the directions to put together a new bicycle, a bookshelve, a
chair, putting in a door lock, etc. It's truly step-by-step with little
wriggle room - things work the same with your system as they do mine. You
don't get that luxury with some other assembly instructions. *grin*

 

[Lem]

Never mind. Son wants to use his friend's restore disk.

Careful. Make sure that the "friend's restore disk" is compatible with
this computer and realize that you may (probably will) lose all data not
backed up and will have to re-install many (all) applications (depending
on what the "restore disk" actually is).


--
Lem -- MS-MVP

To the moon and back with 2K words of RAM and 36K words of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer
http://history.nasa.gov/afj/compessay.htm

 

[PA Bear [MS MVP]]

Good luck with /that/!

Never mind. Son wants to use his friend's restore disk.