Le Bouliot and all others with this problem:
After much agravation and disappointment with the "grayed-out" button, I
decided to cough up money to Microsoft for support. It took almost two weeks
of back and forth "try this try that" beforewe solved the problem. It was
well worth the cost and is so nice to have my sounds and control panel
working perfectly. Here is the procedure as they directed me to solve this
problem. Follow it exactly and make sure you back up any important files
first. Good luck and let me know if it works for you. THe first procedure
is an attempt to repair using a transfer of ownership, which didn't work for
me. THe second procedure was the charm!!!! Good Luck!
Step 1: Transfer ownership
-------------------------------
1. Please click the "Start" menu => click "Run" => type "cmd" <without
quotation marks> and click "OK".
2. Copy or type the following commands into the prompt window:
Cacls %WINDIR% /E /C /T /G EVERYONE:F (Press Enter Key)
Exit (Press Enter Key)
Please test the issue again.
If the issue still persists, I suggest we perform a system repair to resolve
it.
Note: System Repair will not damage your documents and registry. However, it
is always recommended to backup your important information and files to other
partitions or other disks.
1. Make sure you have set your CD-ROM as the first priority boot device.
You may refer to your computer manual for information on how to do this.
2. Insert the Windows XP CD into your CD-ROM and reboot your computer.
3. When you see "Press any key to boot from CD" on the screen, press a key
to let your computer boot from the Windows XP CD.
4. When the computer boots from the CD-ROM, it checks your hardware and
then prompts you with the following options.
*To set up Windows XP now, press Enter.
*To repair a Windows XP installation using Recovery Console, press R.
*To quit Setup without installing Windows XP, press F3.
5. Please press ENTER. (Please don't press R. Otherwise it will enter
Recovery Console.)
6. Press the F8 key to agree to the Licensing Agreement.
7. You will see your current Windows XP installation is listed in a box and
get the following options:
*To repair the selected Windows XP installation, press R.
*To continue installing a fresh copy of Windows XP without repairing, press
ESC.
8. Please press "R".
9. Then the setup program will repair Windows XP automatically.
NOTE: After repairing Windows XP, you may need to re-activate Windows XP.
If you cannot activate your Windows XP through the Internet, please call our
activation center and they will help you to activate Windows XP:
Toll free number: 888-571-2048
Please take your time in trying my suggestions and let me know the results
at your earliest convenience. If anything is unclear or you have any
questions about the steps, please do not hesitate to let me know
