graphics card or motherboard ?

[DavidG]

Hi can you please help
This is a edited copy of my request for help to GIGABYTE support and to
Club3D support on the there web site's

I posted it hear as I am going nuts trying to sort this out so the more
people that see this post the better chance I have off fixing it my
problem.

I don't know if this is a graphics card or motherboard problem but
would be grateful if you could think off a possible solution.

I have 3 hard drives
2 on IDE3
1 on IDE2

And 1 DVD and 1 DVDR drives
The 2 DVD drives are on IDE1

I have installed the Club 3D Radeon X800RX on a newly built system
Mother board is a GIGABYTE Intel 915P GA-8I915P Duo REV 2.0
CPU: P4 3.04

I am using a dual monitor setup.

I am having BIG problems with this card I cannot get it to work
properly at all and I don't know if it is motherboard related.

The problem is that everything on the desktop displays very slowly.
Movie files and DVD's drops frames and very very jumpy and slow that
it's unwatchable also during trying to play movie files in windows
media player, quick time or Realone player the mouse is very stuttery
when moving it across the desktop also
Programs display very slowly on the desktop also.

I have disabled hardware video acceleration and turned off write
combining in windows XP desktop advanced settings.
I get warnings like ( This application requires direct draw
acceleration )
And I can now play movie files almost without the slow and jumpy video
The desktop is not as stuttering or ass slow as before but still not
acceptable.

I have only installed one game to test the card.
With driver 6.14.10.6553 installed from the supplied CD
The game was quake 4 and it looks to be running fine a lot better that
my previous card (ATI RADEON 9000)
But as soon as I disabled hardware video acceleration the game will not
loads.

I get the following warning that only appears onscreen just as the pc
is shutting down (the last 3 or 4 seconds).

This is a copy of the popup warning from Windows XP event viewer.
In event viewer I have the same warning each time I shut down windows
===============

Event Type: Information
Event Source: Application Popup
Event Category: None
Event ID: 26
Date: 31/03/2006
Time: 15:20:07
User: N/A
Computer:

Description:
Application popup: Ati2evxx.exe - Application Error : The instruction
at "0x7c809576" referenced memory at "0x008b6000". The memory could not
be "read".
================

Things that I have tried and things that wear suggested to me to try.

1. I have reinstalled windows XP Home edition with no luck.
2. I have installed a copy of windows XP media addition on a different
drive with no luck.
3. The bios is fully updated now with no improvement to my problem.
4. I tried installing updated drivers from ATI on both fresh installs
After the update file was installed Windows booted up very very slowly
and both monitors are flashing on and of every 1 or 2 seconds with no
luck I rebooted in to safe mode and uninstalled the drivers.
5. I have updated directx from Microsoft's web site.
6. I have also downloaded the full Directx 9.0c file and tried that
with no luck.
7. I have also downloaded all the windows updates from Microsoft's
web site.

=================
As I now know that I can change the hardware acceleration in windows XP
I reinstalled the below driver to test if turning off the hardware
acceleration.

Catalyst Control Center Package
File name: 6-3_xp-2k_dd_ccc_wdm_enu_30895.exe
That updated my video driver to 6.14.10.6601

After the above file was installed Windows booted up very very slowly
and both monitors are flashing on and off every 1 or 2 seconds (the
monitors are not flashing on and off at the same time.)

In between flashes I managed to open the desktop display properties and
change the hardware acceleration to DISABLE (all but the basic
acceleration) the monitors then stop flashing
Write combining was already off
But I still have the same problems as above.

================

Do you know of a diagnostic program that I could install to test the
operation of the motherboard or can you recommend a program that I can
use to test the operation off the motherboard ?.

I have contacted the card manufacturer but am still waiting a response.

Please help?
Thanks
David

Bellow is some System information from SiSoftware Sandra 2005
==================================================
System summery

Host Name : DA###
User : David
Domain : M###E

Processor
Model : Intel(R) Pentium(R) 4 CPU 3.40GHz
Speed : 3.42GHz
Performance Rating : PR4543 (estimated)
Number of CPU Cores : 1 Unit(s)
SMT Support : 2 Unit(s)
Type : Standard
L2 On-board Cache : 2MB ECC Synchronous, ATC, 8-way set, 64 byte line
size, 2 lines per sector, 2 threads sharing

Mainboard
Bus(es) : PCI PCIe USB FireWire/1394 i2c/SMBus
MP Support : 1 CPU(s)
MP APIC : No
System BIOS : Award Software International, Inc. FC
Mainboard : Gigabyte Technology Co., Ltd. 8I915P Duo
Total Memory : 1GB DDR2-SDRAM

Chipset 1
Model : Giga-Byte Technology 915G Grantsdale CPU to I/O Controller
Front Side Bus Speed : 4x 201MHz (804MHz data rate)
Total Memory : 1GB DDR2-SDRAM

Video System
Desktop Monitors/Panels : 2
Monitor/Panel : Plug and Play Monitor
Monitor/Panel : Plug and Play Monitor
Adapter : RADEON X800GT
Adapter : RADEON X800GT Secondary

Physical Storage Devices
Removable Drive : Floppy disk drive
Hard Disk : Maxtor 6 L200P0 SCSI Disk Device (190GB)
Hard Disk : Maxtor 6 Y120P0 SCSI Disk Device (114GB)
Hard Disk : ST340016 A SCSI Disk Device (37GB)
CD-ROM/DVD : PIONEER DVD-ROM DVD-115
CD-ROM/DVD : PIONEER DVD-RW DVR-111D
CD-ROM/DVD : AXV CD/DVD-ROM SCSI CdRom Device (CD 32X Rd) (DVD 4X Rd)

Logical Storage Devices
1.44MB 3.5" (A : N/A
Hard Disk (C : 37GB (26GB, 70% Free Space) (NTFS)
Hard Disk (D : 114GB (101GB, 88% Free Space) (NTFS)
N7000 (E : 606MB (CDFS)
CD-ROM/DVD (F : N/A
Local disk (G : 190GB (97GB, 51% Free Space) (NTFS)
CD-ROM/DVD (I : N/A

Peripherals
Serial/Parallel Port(s) : 2 COM / 1 LPT
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller
- 2658
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller
- 2659
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller
- 265A
USB Controller/Hub : Intel(R) 82801FB/FBM USB Universal Host Controller
- 265B
USB Controller/Hub : Intel(R) 82801FB/FBM USB2 Enhanced Host Controller
- 265C
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
USB Controller/Hub : USB Root Hub
FireWire/1394 Controller/Hub : OHCI Compliant IEEE 1394 Host Controller
Keyboard : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse : PS/2 Compatible Mouse

MultiMedia Device(s)
Device : Realtek AC'97 Audio

Printers and Faxes
Model : Microsoft Office Document Image Writer
Model : EPSON Stylus Photo 1200

Power Management
AC Line Status : On-Line

Operating System(s)
Windows System : Microsoft Windows XP/2002 Home (Win32 x86) 5.01.2600
(Service Pack 2)

Network Services
Adapter : Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet
Controller

==================================================

IRQ settings

0 : System timer
1 : Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
3 : COM2
3 : Communications Port (COM2)
4 : COM1
4 : Communications Port (COM1)
6 : Standard floppy disk controller
8 : System CMOS/real time clock
9 : Microsoft ACPI-Compliant System
11 : Intel(R) 82801FB/FBM SMBus Controller - 266A
12 : PS/2 Compatible Mouse
13 : Numeric data processor
14 : Primary IDE Channel
15 : Secondary IDE Channel
16 : Intel(R) 82801FB/FBM USB Universal Host Controller - 265B
16 : Intel(R) 915G/P/GV PCI Express Root Port - 2581
16 : RADEON X800GT
17 : Realtek AC'97 Audio
18 : Intel(R) 82801FB/FBM USB Universal Host Controller - 265A
19 : Intel(R) 82801FB Ultra ATA Storage Controllers - 2651
19 : Intel(R) 82801FB/FBM USB Universal Host Controller - 2659
20 : OHCI Compliant IEEE 1394 Host Controller
21 : Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller
22 : VIA VT6410 RAID Controller
23 : Intel(R) 82801FB/FBM USB Universal Host Controller - 2658
23 : Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C

==================================================

Windows memory information

System Memory Summary
Total Physical Memory : 1GB
Free Physical Memory : 602MB, 59%
Maximum Page File : 2.4GB
Free Page File : 2GB, 85%
Page File : C:\pagefile.sys 1536 3072
PSE36 - 36-bit Page Size Extension : Yes
Maximum System Pages : 1585152

Kernel Statistics
Total Processes : 48
Total Threads : 561
Total Open Handles : 15081

Kernel Memory Information
Total Memory : 79MB
Paged Memory : 58MB
Non-Paged Memory : 22MB

Page Commit Charge Statistics
Total Committed : 93884
Peak Commits : 124016
Maximum Commits : 629899

Extended Memory Information
Allocated Memory Load : 41%

==================================================

Mainboard information

Manufacturer : Gigabyte Technology Co., Ltd.
MP Support : 1 CPU(s)
MPS Version : 1.40
Model : 8I915P Duo
System BIOS : 11/24/2005-i915-6A79VG0NC-00
Chipset : Intel 915P (Grantsdale)

System Memory Controller
Location : Mainboard
Error Correction Capability : None
Number of Memory Slots : 4
Maximum Installable Memory : 4GB
Bank0/1 - A0 : None None None None DIMM 512MB/64 @ 533Mt/s
Bank2/3 - A1 : None None None None DIMM 512MB/64 @ 533Mt/s
Bank4/5 - A2 : Empty
Bank6/7 - A3 : Empty

Chipset 1
Model : Giga-Byte Technology 915G Grantsdale CPU to I/O Controller
Bus(es) : PCI PCIe USB FireWire/1394 i2c/SMBus
Front Side Bus Speed : 4x 201MHz (804MHz data rate)
Maximum FSB Speed / Max Memory Speed : 4x 200MHz / 4x 166MHz
Width : 64-bit
HTT - Hyper-Threading Technology : Yes
IO Queue Depth : 12 request(s)

Chipset 1 Hub Interface
Type : DMI
Version : 1.00
Number of Ports : 4
In/Out Width : 4-bit / 4-bit

Logical/Chipset 1 Memory Banks
Bank 0 : 512MB DDR2-SDRAM 4.0-4-4-12CL 1CMD
Bank 4 : 512MB DDR2-SDRAM 4.0-4-4-12CL 1CMD
Channels : 2
Width : 64-bit
Refresh Rate : 7.80µs
Performance Acceleration Technology : No
Power Save Mode : No
Fixed Hole Present : No

Memory Module(s)
Memory Module 1 : Nanya M2U51264TU88A2B-37 12100205 512MB 8x(64Mx8)
DIMM DDR2-SDRAM PC2-4300U-444-5012 (CL5 up to 267MHz) (CL4 up to
267MHz) (CL3 up to 200MHz)
Memory Module 2 : Nanya M2U51264TU88A2B-37 D2B2E012 512MB 8x(64Mx8)
DIMM DDR2-SDRAM PC2-4300U-444-5012 (CL5 up to 267MHz) (CL4 up to
267MHz) (CL3 up to 200MHz)

Environment Monitor 1
Model : ITE IT8705/12 ISA
Mainboard Specific Support : No

Temperature Sensor(s)
Power / Aux Temperature : 37.0°C / 98.6°F td

Cooling Device(s)
Auto Fan Speed Control : No
Chassis Fan Speed : 1815rpm
Power / Aux Fan Speed : 7337rpm

Voltage Sensor(s)
CPU Voltage : 1.18V
Aux Voltage : 1.81V
+3.3V Voltage : 3.31V
+5V Voltage : 5.08V
+12V Voltage : 11.36V
-12V Voltage : -3.15V
-5V Voltage : -6.56V
Standby Voltage : 6.85V
Battery Voltage : 3.04V

PCI Bus(es) on Hub 1
Version : 2.20
Number of Bridges : 2
PCI Bus 0 : PCI (1/1x PCIClk)
PCI Bus 1 : PCIe (3/1x PCIClk)
PCI Bus 2 : PCI (1/1x PCIClk)

LPC Hub Controller 1
Model : Intel Corporation 82801FB/FR ICH6/ICH6R LPC Controller
ACPI Power Management Support : Yes
ACPI Power Management Enabled : No
Delayed Transaction Enabled : Yes

USB Controller 1
Model : Giga-Byte Technology 82801FB ICH6 USB UHCI Controller 1
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 2
Model : Giga-Byte Technology 82801FB ICH6 USB UHCI Controller 2
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 3
Model : Giga-Byte Technology 82801FB ICH6 USB UHCI Controller 3
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 4
Model : Giga-Byte Technology 82801FB ICH6 USB UHCI Controller 4
Version : 1.10
Interface : UHCI
Channels : 2
Speed : 48MHz
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps)
Legacy Emulation Enabled : No

USB Controller 5
Model : Giga-Byte Technology 82801FB ICH6 USB 2.0 EHCI Controller
Version : 2.00
Specification : 1.00
Interface : EHCI
Channels : 8
Companion Controllers : 4
Supported Speed(s) : Low (1.5Mbps) Full (12Mbps) High (480Mbps)
Addressing Support : 64-bit
Legacy Emulation Enabled : No

FireWire/1394 Controller 1
Model : Lucent/Agere Systems (Was: AT&T MicroElectronics) FW322/323
IEEE1394 OHCI FireWire Controller
Version : 1.00
Interface : OHCI
Enhanced Support : No
Channels : 64
Speed : 400MHz

System SMBus Controller 1
Model : Intel 801xx/63xx SMBus
Version : 0.03
Specification : 2.00
Advanced TCO Mode Enabled : Yes
Slave Device Enabled : Yes
PEC Support : Yes
Speed : 100kHz

Expansion Slot(s)
PCI : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Used
PCI (1h) : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Available
(Intel Corporation 915G Grantsdale PCI Express Root)
PCI (2h) : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Available
PCI (5h) : PCI 32-bit +5V +3.3V PME i2c/SMBus Full-Length Used

Port Connector
PRIMARY IDE : None - ATA / None
SECONDARY IDE : None - ATA / None
FDD : 8251 FIFO - Floppy Disk / None
COM1 : Serial Port 16450 - 9 Pin Dual Inline / DB-9 pin male
COM2 : Serial Port 16450 - 9 Pin Dual Inline / DB-9 pin male
LPT1 : Parallel Port ECP/EPP - DB-25 pin female / DB-25 pin female
Keyboard : Keyboard - None / PS/2
PS/2 Mouse - Detected : Mouse - PS/2 / PS/2
USB : USB - None / USB
USB : USB - None / USB

 

[T Shadow]

Hi can you please help

Voltage Sensor(s)
CPU Voltage : 1.18V
Aux Voltage : 1.81V
+3.3V Voltage : 3.31V
+5V Voltage : 5.08V
+12V Voltage : 11.36V
-12V Voltage : -3.15V
-5V Voltage : -6.56V
Standby Voltage : 6.85V
Battery Voltage : 3.04V


I'd be looking at this first. Your power supply may not have enough power.

 

[farmuse]

you loaded the motherboard chipset and gart driver ? you must load
the gart driver, and the other post was correct, what power supply is
that ? that -12 line looks b a d

 

[DavidG]

Hi thanks for the help

I have measured the power across black and yellow using a multimeter
that should be +12V but I am getting around 11.62V

As for the gart driver what is this you have lost me?

It was suggested that I might be a memory fault
I have 2 512 DDR2 memory stick
I removed them and installed 1 512 DDR with no change to my problem

Also it has been suggested on another board that I change the second
Level DataCache but am unsure if this would help ?

My cpu data
Intel(R) Processor Identification Utility
Version: 2.8.20060328
Time Stamp: 2006/04/13 18:10:15
Number of processors in system: 1
Current processor: #1
Processor Name: Intel(R) Pentium(R) 4 CPU 650 3.40GHz
Type: 0
Family: F
Model: 4
Stepping: 3
Revision: 5
L1 Trace Cache: 12 Kµops
L1 Data Cache: 16 KB
L2 Cache: 2 MB
Packaging: LGA775
Platform Compatibility Guide: 04A
EIST: Yes
MMX(TM): Yes
SIMD: Yes
SIMD2: Yes
SIMD3: Yes
Enhanced Halt State: Yes
Execute Disable Bit: Yes
Hyper-Threading Technology: Yes
Intel(R) Extended Memory 64 Technology: Yes
Intel(R) Virtualization Technology: No
Expected Processor Frequency: 3.40 GHz
Reported Processor Frequency: 3.40 GHz
Expected System Bus Frequency: 800 MHz
Reported System Bus Frequency: 800 MHz

Thanks again
David

 

[farmuse]

Hi thanks for the help

I have measured the power across black and yellow using a multimeter
that should be +12V but I am getting around 11.62V

As for the gart driver what is this you have lost me?

It was suggested that I might be a memory fault
I have 2 512 DDR2 memory stick
I removed them and installed 1 512 DDR with no change to my problem

Also it has been suggested on another board that I change the second
Level DataCache but am unsure if this would help ?

My cpu data
Intel(R) Processor Identification Utility
Version: 2.8.20060328
Time Stamp: 2006/04/13 18:10:15
Number of processors in system: 1
Current processor: #1
Processor Name: Intel(R) Pentium(R) 4 CPU 650 3.40GHz
Type: 0
Family: F
Model: 4
Stepping: 3
Revision: 5
L1 Trace Cache: 12 Kµops
L1 Data Cache: 16 KB
L2 Cache: 2 MB
Packaging: LGA775
Platform Compatibility Guide: 04A
EIST: Yes
MMX(TM): Yes
SIMD: Yes
SIMD2: Yes
SIMD3: Yes
Enhanced Halt State: Yes
Execute Disable Bit: Yes
Hyper-Threading Technology: Yes
Intel(R) Extended Memory 64 Technology: Yes
Intel(R) Virtualization Technology: No
Expected Processor Frequency: 3.40 GHz
Reported Processor Frequency: 3.40 GHz
Expected System Bus Frequency: 800 MHz
Reported System Bus Frequency: 800 MHz

Thanks again
David

well to be honest I am not 100% sure PCI-e uses that driver, but AGP
has always needed a GART driver in addition to the video card driver, in
addition to Direct X 9. Some of the older chipsets you had to enable USB
for all that to work, but that was a long time ago. I would just load
the chipset drivers and any other driver on the motherboard cd that
remotely looks like support for video. But that is a fairly common
problem and happened to me last week when I switch video cards, even
though the GART driver had been loaded before, I had to reload it after
the card switch. Glad to hear the power supply is okay. That cpu is a
fast one, make sure the temps look good, like less than 50C at idle.

 

[DavidG]

Hi all

Looks like I might have fixed the problem just installed a new
Tagan TG480-U15 (480 W) power supply
All looks to be running normally full hardware acceleration and no
monitor or other problems so fare.

Thanks again
All the best
David