Lucky you Laythos, that the support technician didn't make you uninstall
every service pack, patch, fix and switch off services and turn on others
just to try and get a MS blue tooth keyboard and mouse working, and when my
system was left on the edge I get the, "we can keep this issue open until
resolution" benign offer. Now they want to charge money to fix their short
comings???
-Winux P.
: In article <
[email protected]>, (e-mail address removed)
: says...
: >
: > If its' anything remotely challenging for them, they'll (MS
: > [un]Support[ive]) will offer to keep the issue open until resolution.
Until
: > then they'll keep the money until resolution comes, if it comes at all.
You
: > may get the install SP3 solution if you choose to wait for it. I see
you've
: > also never had the humour of calling MS support either, funny when you
: > resolve an issue before they do. Stick to these new groups, after all MS
: > [un]Supportive[ive] most probably will scan them to find your solution.
: >
: > The first thing they always is say, "hold on a few minutes please while
I do
: > a search on your issue"... then... "found nothing, here's your incidence
: > number, please quote..." you get the rest of it.
:
: That's not the way it worked for me the last time.
:
: I was finding it impossible to get a 2003 server to allow inbound PPTP
: sessions through RAS, tried everything I could think of. Switched out
: firewalls with known good ones.... I finally called MS and the chap
: spent about 2 hours on the phone with me, sending me diagnostic code, me
: sending traces/reports, etc... He did this even though we had both
: determined it was the firewall (not a MS product) that was causing the
: problem and that MS had nothing at fault. Oh, I was not charged anything
: for the support call.
:
: Even when it is related to something from MS, I've always found they
: could solve it in short order (under 4 hours) and didn't charge me for
: it.
:
: --
: --
: (e-mail address removed)
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