Good Msgs going to Junk Email

[k9trainer]

About half of my regular incoming messages are going straight to the Junk
folder. I have turned off automatic filtering but it doesn't help. Even my
own emails to myself are being classified as junk. I've also hilighted each
message in the junk folder and hit "not junk" but that hasn't helped either.

Thanks for the help.

 

[Gary VanderMolen]

Do you have any message rules?
Any entries in the Blocked Senders list?
Any third party anti-spam software?

 

[k9trainer]

I have two message rules regarding what address the emails are coming from.
Both highlight the message in a different color. I have no Blocked Senders
and I have Norton Internet Security 2009.

 

[Gary VanderMolen]

Norton antivirus is among the top three troublemakers for Windows Mail.
First, be sure to disable its email scanning. If that does not cure the
problem, do a trial uninstall, followed by using their debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Instead of uninstalling your antivirus, another option is to upgrade to
Windows Live Mail, which is more resistant to the adverse effects of overly
intrusive antivirus products: http://get.live.com/wlmail/overview

In any case you must disable antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm

 

[k9trainer]

Thank you! I'm downloading Windows Live Mail as I type this. Thanks very
much for taking the time to help me out. You are appreciated!

 

[Gary VanderMolen]

You're very welcome.