getting hotfix 822430

[An Ony]

Hi,

finally I found what's wrong with my explorer and it's exactly this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;822430

Now they say you can't download it, but have to request it?
I tried that link to the customer service, but it's not really helping:
explorer isn't listed as a product, and it sure isn't made by another
company than Microsoft, so telephone numbers for Compaq or Dell etc is
really stupid to list there :/
MS did list a few addresses ,but hey, the year is 2004: I don't write
letters anymore!

Can anyone help me getting this hotfix, because waiting for XP-SP2 is just
too long to cope with this problem.


TIA!

 

[Carey Frisch [MVP]]

No one but Microsoft support has access to this hotfix.

To resolve this problem immediately, contact Microsoft Product
Support Services to obtain the hotfix. For a complete list of
Microsoft Product Support Services phone numbers and information
about support costs, visit the following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;[LN];CNTACTMS

Note In special cases, charges that are ordinarily incurred for support calls
may be canceled if a Microsoft Support Professional determines that a specific
update will resolve your problem. The usual support costs will apply to additional
support questions and issues that do not qualify for the specific update in question.

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

------------------------------------------------------------------------------------

"An Ony" (e-mail address removed) wrote in message:

| Hi,
|
| finally I found what's wrong with my explorer and it's exactly this:
| http://support.microsoft.com/default.aspx?scid=kb;en-us;822430
|
| Now they say you can't download it, but have to request it?
| I tried that link to the customer service, but it's not really helping:
| explorer isn't listed as a product, and it sure isn't made by another
| company than Microsoft, so telephone numbers for Compaq or Dell etc is
| really stupid to list there :/
| MS did list a few addresses ,but hey, the year is 2004: I don't write
| letters anymore!
|
| Can anyone help me getting this hotfix, because waiting for XP-SP2 is just
| too long to cope with this problem.
|
|
| TIA!

 

[Miss Perspicacia Tick]

Hi,

finally I found what's wrong with my explorer and it's exactly this:
http://support.microsoft.com/default.aspx?scid=kb;en-us;822430

Now they say you can't download it, but have to request it?
I tried that link to the customer service, but it's not really
helping: explorer isn't listed as a product, and it sure isn't made
by another company than Microsoft, so telephone numbers for Compaq or
Dell etc is really stupid to list there :/
MS did list a few addresses ,but hey, the year is 2004: I don't write
letters anymore!

Can anyone help me getting this hotfix, because waiting for XP-SP2 is
just too long to cope with this problem.


TIA!

I'm beginning to wonder about the state of literacy these days - the number
of people who can't read is absolutely astounding (or, if they can read,
they can't comprehend).

It *TELLS* you in the article. If your licence is OEM it doesn't matter!

 

[Guest]

You need to call microsoft,wait till you hear "if youre calling for
a hot-fix press ....." you then get directed to a tech.

 

[An Ony]

Ah thanks for a decent answer.
Do you know if I will need to pay for that? Don't have a creditcard...

 

[An Ony]

I'm beginning to wonder about the state of literacy these days - the number
of people who can't read is absolutely astounding (or, if they can read,
they can't comprehend).

It *TELLS* you in the article. If your licence is OEM it doesn't matter!

I can read fine thank you very much, but I don't comprehend your words. Hey,
I even did a search on that page for the word 'OEM', it isn't there. Helping
people isn't easy for you, is it?

 

[Wayne]

you seem to be missing the process.

if you purchased the computer with XP the mfg has the responsibility to
provide the hotfix. If it was a clean install or upgrade then MS will help
you

the link takes you here
http://support.microsoft.com/common/international.aspx?rdpath=fh;en-us;cntactms

the product is windows XP either home or pro
it brings you here

you can call or email them.

I purchased XP full version so your screen here may be different!


What support option should you select?
a.. If the product was already installed on your computer when you
purchased it, contact your computer manufacturer.
a.. If you purchased the product separately, use one of the support
options below.
a.. If you are not sure where your product came from, see further
instructions.


E-mail Support

Response time: 24 hours (Monday - Friday)
2 incidents and unlimited installation support
at no charge.
Paid Support is available for $35 U.S.






Newsgroups

Post support questions to newsgroups and
collaborate with others who use our products, including Microsoft Most
Valuable Professionals (MVPs).



Other Support Options
Essential Support
Prepackaged support options to help meet businesses'
foundational support requirements. See the Microsoft Services Business
Support Options Web site for an overview of Premier Support and the
Essential Support Standard Plan.
Premier Support
Customizable support options for businesses with
complex support requirements. See the Microsoft Services Business Support
Options Web site for an overview of Premier Support and the Essential
Support Standard Plan.
TechNet
TechNet provides detailed How-To information for IT
professionals about Microsoft products.
MSDN
MSDN provides detailed information for development
professionals about Microsoft products.

Wayne
Phone Support

Have your product id (PID) ready before calling.

Options Phone Number
2 incidents and unlimited installation support
at no charge. (425) 635-3311*
Paid Support is available for $35 U.S. (800)
936-5700
Advanced Support is available for $245 U.S.
(800) 936-4900
TTY/TDD help requests - cost will vary (800)
892-5234
* Long distance charges may apply

 

[Miss Perspicacia Tick]

I can read fine thank you very much, but I don't comprehend your
words. Hey, I even did a search on that page for the word 'OEM', it
isn't there. Helping people isn't easy for you, is it?

I apologise. Carey is perfectly correct, you will need to contact your
system manufacturer.

 

[Miss Perspicacia Tick]

Ah thanks for a decent answer.
Do you know if I will need to pay for that? Don't have a creditcard...

A decent answer?! From Andrew the Eejit?! That would be like Lexmark making
a decent printer! It'll never happen!

As Carey stated, you will need to call the manufacturer of your system.

 

[Rick \Nutcase\ Rogers]

Hi,

No, you won't. Hotfixes are free as long as you do not ask for any other
support.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP

Associate Expert - WindowsXP Expert Zone

Windows help - www.rickrogers.org

 

[Al]

A decent answer?! From Andrew the Eejit?! That would be like Lexmark making
a decent printer! It'll never happen!

As Carey stated, you will need to call the manufacturer of your system.

Carey doesn't say that in any reference, you gormless bint! Yet you have gall to complain how others cannot read, nor comprehend what they read!