Get blank screen when accessing Hotmail sign-in page

  • Thread starter Thread starter georgel
  • Start date Start date
G

georgel

I can't sign-in to Hotmail because the screen goes blank with the word "done"
in the lower left corner when I try to access Hotmail (eg, www.hotmail.com
just gets a blank screen). I had the same result on a web site.
I have IE 6.0.2900.5512
I'm not sure this is a IE problem - do I have the right discussion group?
 
HOW TO Optimize IE for Windows Live Hotmail
http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!6203.entry

Top 30 Windows Live Hotmail Help Topics for Mail and Settings:
http://emailsupport.spaces.live.com/Blog/cns!5D6F5A79A79B6708!5828.entry

Hotmail Online Solutions Center (new & replaces all newsgroup & email format
support)
http://windowslivehelp.com/Default.aspx

Solutions for Common Problems
http://windowslivehelp.com/solutions/

Hotmail Community Forums <=post here instead!
http://windowslivehelp.com/community/Default.aspx
 
I couldn't reply to the notification to rate the response because the screen
came up blank when I clicked on the link!!!!!

The 3 recommendations from PA Bear did NOT solve the problem:
1 - I optimized IE for Windows Live Hotmail - no change - still have the
problem.
2 - Top 30 Windows Live Hotmail Help Topics - couldn't find anything
anywhere near this problem.
3 - Windows Online Solutions Center - I went there first. I searched for
this problem and like #1 above could find nothing. I couldn't "post there
instead" on the Community Forums as you suggest because one has to sign-in to
post, and I couldn't because the screen comes up blank instead of the sign-in
page (this same problem). See problem# SRX1093090251ID with "Jane" of
Windows Live Technical Support.
She did give me the link to the Microsoft Online Customer Service - see
SRX1093394518ID - who suggested I try here.

Please don't send me around again.
 
georgel said:
I can't sign-in to Hotmail because the screen goes blank with the word "done"
in the lower left corner when I try to access Hotmail (eg, www.hotmail.com
just gets a blank screen).
Click to expand...


Use View Source to check whether there is something
which could be shown then. For example, your symptom
could be accounted for with too tight security settings
which would prevent an automatic redirect implemented
in various ways. The View Source technique could also
let you extract the destination URL so you could do the
redirection manually and not have to loosen your security
settings to make that page work normally. (Etc.)


Good luck

Robert Aldwinckle
---
 
I can't sign-in to Hotmail because the screen goes blank with the word
What website?

Try Resetting IE6
====================
Note: This step will help us clear cookies, restore the security level back
to the default settings, and disable third-party browser extensions. Before
trying the steps, we can export the cookies so they can be easily restored
later if you desire:

1. Press "Alt" from your keyboard, click "File", and click "Import and
Export".
2. Click "Next", select "Export Cookies", and click "Next".
3. The file is saved by default to your “Documents†folder, click "OK".

If you would like to import the cookies after resolving the issue, please
select “Import Cookies†in file menu to import the saved cookies file and
choose the “cookies†file from your “Documents†folder.

For Internet Explorer 6.0:
----------------------------------------
1. Click Start, Run, type: “inetcpl.cpl†(without quotation marks) and press
Enter.
2. Select the General tab, and in the Temporary Internet files window, click
"Delete Cookies", and click OK.
3. In the same tab click Delete Files, check the "Delete all offline
contents" box and click OK.
4. Click the Programs tab, and click "Reset Web Settings".
5. Click the Advanced tab, and click "Restore Defaults".
6. Under the Advanced tab, uncheck "Enable third-party browser extensions
(requires restart)".
7. Click OK.
8. Reboot.

If no joy...

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?
 
About the other website I couldn't reach (blank screen), it was
www.hallmark.com/crownrewards. There may be others.

I tried resetting IE6 but I still get the blank screen.

About your questions:
I have the CA Security Center ( license is current) :
CA Anti-Virus
CA Anti-Spyware
CA Anti-Spam
CA Personal Firewall (which seems tied to the Windows firewall in that
the latter turns on and off as I turn the the CA one on and off)

I had Norton several years ago but I believe it's gone (I didn't renew).
There is a program on the list called Norton WMI Update. I never had McAfee.
 
Robert, thank you for responding and trying to help, but I'm not very
knowledgable about all this stuff. In particular, I have no experience with
"View Source". I do notice that when I click on View and then Source under
it, I get a Notepad with lines that are gibberish to me. If that's what you
meant, it sure makes no sense to me.
 
georgel said:
Robert, thank you for responding and trying to help, but I'm not very
knowledgable about all this stuff. In particular, I have no experience with
"View Source".
Click to expand...
I do notice that when I click on View and then Source under
it, I get a Notepad with lines that are gibberish to me.
Click to expand...


So clearly it isn't "blank". You may find in there
either some javascript which ultimately redirects you
to the page you are expecting to open
or a meta http-equiv="refresh tag which could have
the same effect.

If that's what you meant, it sure makes no sense to me.
Click to expand...


You don't have to know what it means if your security
settings don't block it, whatever the implementation is.


Good luck

Robert
---
 
It seems erratic now. Usually I get a blank screen but several times it
worked. It seems to depend on where I am when I try.
However, I discovered if I type in "http://login.live.com" it takes me to my
account page, where after I login and click "mail", I get there.

I think I'll quit while I'm ahead. Thank you very much.
 
Did you get a helpful reply? I use IE 8 under Windows XP and have the same
problem now. Thanks.
 
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