genius scanner problem

[W Green]

Computer has Home xp on it. Try to install scanner and, without warning
computer crashes and stops rebooting after first WinXp screen (the one with
the moving 'bar').

Can get into safe mode, but have to restore system beyond the adding of the
scanner. Up to date drivers used, but the problem persists. Anyone any
experience/advice, please?

WG

 

[Alvin Brown]

Hello

Well does your scanner support Xp find that out
first.

Al

 

[W Green]

Yes it IS supported.

its connected by usb and a Colorgenius

Had it working with xppro on another pc.


WG

Hello

Well does your scanner support Xp find that out
first.

Al