general protection fault

[mike]

When i start my Compaq laptop i get a screen that
says "general protection fault". I tried goping into
safe mode but cannot because windows does not start to
load. Sometimes the message says "exception" instead of
general protection fault. What do i need to do to get the
computer to start?

 

[Ashokan Achari [MSFT]]

Hi,

There are a number of GPF in Windows. Please provide the full error
message that you get in identifying the cause.



Ashok (Ashokan Achari)

The Posting is provided "AS IS" with no warranties, and confers no rights.

 

[mike]

That is the full message. it is a black screen with
white lettering. comes up after the compaq splash
screen. Usually windows xp starts to load but the errror
message comes up instead.

-----Original Message-----
Hi,

There are a number of GPF in Windows. Please provide the full error
message that you get in identifying the cause.



Ashok (Ashokan Achari)

The Posting is provided "AS IS" with no warranties, and

confers no rights.

 

[Ashokan Achari [MSFT]]

Hi,

I hope you can provide me with what's written on the black screen with the
white lettering atleast. You would see something like the following:

"<Application Name> caused a General Protection fault in module <module
name> at <address>."

OR

You would also see the following error message:

trap 00000003
debug trap

OR

You would see the following error message:
general protection fault 000000d, tr= 0028, cr0 = 00000011, cr2 =
0000000, cr3 = 0000000, gdt limit = 03ff, base = 0001700, idt limit = 07ff,
base = ... .etc.


FYI: Please be aware that a number of GPF's can occur with respect to
Windows. I would be in a position to help you if you provide the first few
line of what your see.

Meanwhile you could read the following Microsoft KB Article.

Please got to the link and enter the KB article numbers provided below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;KBJUMP


Microsoft KB Article(s) or White Paper(s) to be referenced:
=================================================
KB Article 308041: Troubleshooting Startup Problems in Windows XP

KB Article 314062: The Latest Windows XP Hardware Compatibility List at:
http://www.microsoft.com/HCL/

KB Article 315239: Microsoft Support Policy on Hardware Not on Windows HCL


Hope this helps ......


Ashok (Ashokan Achari)

The Posting is provided "AS IS" with no warranties, and confers no rights.