SteC said:
I get the following mesage from Norton Antivirus 2004 and it cannot
delete or remove the threat.
Source:
C:\RECYCLER\S-1-5-21-42484160-2088197872-1853432992-1008\Dc2.exe
Description: The file
C:\RECYCLER\S-1-5-21-42484160-2088197872-1853432992-1008\Dc2.exe is a
Adware threat. Click for more information about this threat :
Adware.Gator
I have gone to the relevant folder and changed the settings to show
hidden files but none appear.
I have deselected windows restore and Norton still cant remove the
spyware.
Please could you let me know if you have any suggestions.
First - don't rely on ONE anti-spyware application - get at least three of
the ones I list.
Second, in Safe Mode you can do things you cannot do in a normal boot -
especially deletions.
Make sure you are logged in as an admin user.
Make sure you disable (turn off) system restore, reboot, then turn it back
on and make a manual restore point before your next scan.
Then - follow this:
Popups and Home Page Hijacks come in several flavors.. However, if
you use most of the items in the list I am about to give you, you will
lessen your popups, security holes and spam all with one list. Your
problem may be Messenger Popups (you should follow the firewall
advice and do a Google search on 'disable messenger service in
windows xp' to fix this) or web page popups (you should follow the
Google Toolbar advice section for these.) You may have
spyware/adware infesting your machine, follow the appropriate
section for that, making sure you use at least THREE of the tools
I list to scan and clean your machine AFTER updating them.
Cleaning up spyware/adware/malware usually solves home page
hijackers as well.
Please Notice that if you use AOL, you should at least upgrade to 9.0 or
greater before doing any of the fixes. I know you can get AOL 9.0 at almost
any convenience store, gas station, super market or other retail outlet in
the world, so this should not be a problem.
Turn on that firewall...
http://www.microsoft.com/WindowsXP/home/using/howto/homenet/icf.asp
(It has been reported that it now works with AOL 9.0+)
Make sure you have all the updates (critical) installed from:
http://windowsupdate.microsoft.com/
(Scan for updates, Review and Install)
Get rid of the spy/ad/mal-ware..
(Yes - using MORE than one of these..
I recommend at least the first three. Also..
UPDATE the definitions for them before using.)
Spybot Search and Destroy
http://www.safer-networking.net/
Lavasoft AdAware
http://www.lavasoft.de
CWSShredder
http://www.spywareinfo.com/~merijn/downloads.html
Hijack This!
http://mjc1.com/mirror/hjt/
I also like "The Cleaner" and "SpywareBlaster" and "SpywareGuard".
-
http://www.moosoft.com/
-
http://www.javacoolsoftware.com/
The first is a PAY product, but useable for 30 days - it has found and
eliminated problems in the past the others did not. The latter two are
prevention mechanisms. I like SpywareGuard for those with enough processor
to have something running like antivirus software - and it prevents browser
hijacking quite well.
And Assortment of Others:
http://www.merijn.org/downloads.html
After you cleanup your PC somewhat of spy/ad/mal-ware, verify your antivirus
software is updated and run a full scan of your computer. If you have no
antivirus software - get one NOW! Grisoft AntiVirus:
http://www.grisoft.com/us/us_dwnl_free.php
Empty your Temporary Internet Files and shrink the size it stores to about
80 to 120MB (seems to be an optimal size for the normal user)
- Open ONE copy of Internet Explorer.
- Select TOOLS -> Internet Options.
- Under the General tab in the "Temporary Internet Files" section,
do the following:
- Click on "Delete Cookies" (click OK)
- Click on "Settings" and change the
"Amount of disk space to use:" to something between 80MB
and 120MB. (Betting it is MUCH larger right now.)
- Click OK.
- Click on "Delete Files" and select to
"Delete all offline contents" (the checkbox) and click
OK. (If you had a LOT, this could take 2-10 minutes or
more.)
- Once it is done, click OK, close Internet Explorer
- Re-open Internet Explorer.
Uninstall any software you do not use often/ever. (If you have something
installed but never use it, uninstall it.) If you go through Control
Panel -> Add/Remove Programs and see things you seldom if ever use, it is to
your advantage to remove it.
Also, if you are tired of Web Page Pop-Ups/Unders.. You could try the
Google Toolbar.
http://toolbar.google.com/
Stop loading applications at logon.. run MSCONFIG and look under the startup
tab for things you DON'T want to startup! Search the Internet with Google
to discover what things are safe to remove and what things may even be
malware infecting your computer.
Better control your email and lessen the amount of time you spend dealing
with SPAM:
SpamBayes
http://spambayes.sourceforge.net
or
Spamihilator.
http://www.spamihilator.com