Hi Dick C,
Try creating a new profile / user account with administrator
priviledges and install the game for "all users".
--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S.
http://mvp.support.microsoft.com
Visit my MSN Games and Windows Gaming Help Site:
www.msce.mvps.org
MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
Dick C Wrote:
=================
| I went through your suggestions and it would'nt install. - The same error
| problem. For #1, it didn't get rid of the McAfee firewall. Should I
| uninstall it?
|
| #2 got rid of several cookies after runing 3 times. #3, I had no file
| problems, but I didn't see the end of the process. #4, I updated the windows
| downloads with the files up to date. And for #5, I think I got all of the
| updates for the drivers. I couldn't find the update connections on
| Avault.com so it tried out your web site.
|
| Any other suggestions?
|
|
| "Jimmy S." wrote:
|
|| Hi Dick C,
||
|| Let's try some basic troubleshooting. If the problem still persists
|| please post back and we'll try some more steps. Good luck!
||
|| 1. To see if it's a software conflict: Temporarily disable Startup
|| programs one at a time, starting with Firewall, Antivirus, and ad
|| blockers using this utility:
http://www.mlin.net/StartupCPL.shtml
|| or this method:
http://www.pacs-portal.co.uk/startup_content.php
||
|| You can lookup what a program does before you disable it here:
||
http://www.sysinfo.org/startuplist.php
||
|| 2. Run a virus scan at:
http://housecall.antivirus.com and then
|| install MS AntiSpyware from:
www.microsoft.com/spyware to
|| remove any Spyware or Adware which could clog up your PC.
||
|| 3. Click My Computer / Rightclick the Drive & Choose Properties
|| / Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
|| the "Error-Checking" and "Defragmentation" utilities.
||
|| 4. Go to the Windows Update site for everything under Critical and
|| Recommended:
http://windowsupdate.microsoft.com Some games
|| require a patch:
http://www.avault.com/pcrl/patches_list.asp?letter=a
||
|| 5. Update DirectX and your Chipset, Sound, &Video Drivers:
|| For all Video / DirectX / Game and Hardware Issues, I have a
|| Checklist of Solutions at:
http://mvps.org/nibblesnbits/Video.html
||
|| --
|| Cheers, Windows_XP_MVP_Shell/User
|| Jimmy S.
http://mvp.support.microsoft.com
||
|| Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
|| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
|| Dick C Wrote:
|| =================
||| I tried reloading from the Safe Mode and I got the same error message. I
||| tried it under the Administrator and my PC Name. Any other suggestions?
|||
||| "Jimmy S." wrote:
|||
|||| Hi Dick C,
||||
|||| Let's try a couple of things to get that working for you:
||||
|||| 1. Startup your system in SAFE MODE by pressing F8 repeatedly
|||| while your system is booting up after you've shut down your system
||||
|||| 2. Log in with an account you've created as a "Computer Administrator"
|||| account that you'll use to play the game, but don't use a Limited account.
||||
|||| --
|||| Cheers, * Windows XP MVP Shell / User*
|||| Jimmy S.
http://mvp.support.microsoft.com
||||
|||| Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
|||| MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
|||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||| _________________________________________________________
||||
|||| Dick C Wrote:
|||| =================
||||| I recently bought Company of Heros- Opposing Fronts and it will not install.
||||| The error details says that the game install evidently has a problem with
||||| Kernel32.dll Offset: 00012a5b. I have no idea what that means.
|||||
||||| Looking at some help files it sounds like an edit of the registry is needed.
||||| Should I reload Windows xp?
