GAL not showing up.

[Dan Klinge]

I have ONE machine on my network of 130 or so that won't pull down the GAL.
It also won't show up anywhere like the Address Book properties etc... The
following is the error that we get:

\
10:36:58 Synchronizer Version 11.0.8000

10:36:58 Synchronizing Mailbox 'Suzanne Beals'

10:36:58 Synchronizing Hierarchy

10:36:58 Synchronizing local changes in folder 'Inbox'

10:36:58 Uploading to server 'hermes.Company.corp'

10:36:58 1 item(s) changed read-state in online folder

10:36:58 Downloading from server 'hermes.Company.corp'

10:36:58 2 item(s) changed read-state in offline folder

10:36:58 Done

10:36:58 Microsoft Exchange offline address book

10:36:58 0X80004005





Is there something in the Local Security policy that might have been
changed? (there's one of our staff that loves to tweak the policy but won't
admit it)

 

[Dave Goldman [MSFT]]

It looks like you are a hosting company and using the HeOABUpdate to run
your oab generation. 0X80004005 translates to MAPI_E_CALL_FAILED. It shows
that it read the changes from the active directory just fine.

You can turn up diagnostic logging for MSExchangeSA\OAL Generator and check
the application log. I am sure you will see that it generates just fine. I
would also turn up logging from with-in Outlook. Permissions on the OU's can
some times cause this problem with HMC #. You can refer to this blog for
more information on decrypting the Outlook Event ID 27:
http://blogs.msdn.com/dgoldman/archive/2006/06/19/637139.aspx

If your clients are using the msExchUseOAB value, make sure that their
particular OAB for that company actually generated fine. If it didnt, there
will not be any files for the client to download.

Dgoldman