Hi Teresa
Read the information here regarding proper installation of IE6.0
Noel's IE Install/Uninstall
http://www.btinternet.com/~winnoel/ReInIE.htm
However, it is important to do this first:
It is possible you may have parasites, spyware, adware, malware, or
hijackware on your system causing the problem, which your antivirus will not
detect. Download and install, then you *MUST* update the programs prior to
running to be sure they have the latest definitions, then run the programs
below. They are free and very effective. Be sure to run both SpyBot and
Adaware, as what one does not detect the other may. It is important that
you follow all directions carefully:
You can go to the links below to check your system for parasites
http://aumha.org/a/noads.htm
http://inetexplorer.mvps.org/parasite.htm
IMPORTANT:
Before trying to remove spyware, download a copy of LSPFIX from
the URL below - some malware may kill your internet connection when it is
removed, this program will enable you to regain your connection.
http://www.cexx.org/lspfix.htm
It is important that you run the programs in the order that they are listed
here. The first three programs will clear your machine of all other items so
that you can have a clear HiJackThis Log for the experts to read and analyze
for you.
(NOTE: If you can not download these programs from the Internet, if your PC
has CD read capabilities, go to another computer with CD-ROM burning
capabilities. Create a folder on the hard drive of the other computer called
HOLD, download the programs to that folder, then burn that folder to a CD.
Copy the HOLD folder to your HD and then install the programs from there
and run them. After you have IE access again, update all programs where
possible to get the latest definitions and run them again to be sure there
are no lingering items on the system.
If you do not have a Anti-Virus program installed get the following free
program and install it on your hard drive and run it first and clean any
items found.
AVG6 Free:
http://www.grisoft.com/us/us_dwnl_free.php
then:
SpyBot Search & Destroy: Free
http://download.com.com/3000-8022-10289035.html?tag=lst-0-2
or
http://majorgeeks.com/download2471.html
AdAware: Free
http://www.lavasoftusa.com/support/download/
or
http://www.majorgeeks.com/downloads31.html
CWShredder: Free
http://tinyurl.com/2l9kl
or
http://www.majorgeeks.com/download4086.html
HiJackThis: - Free
Go to
http://computercops.biz/downloads-cat-14.html ,
or
http://tinyurl.com/2oce8
or
http://tinyurl.com/2atxk
and download HiJackThis. Unzip to a folder other than your Desktop or the
Temp folder, doubleclick HiJackThis.exe, and hit "Scan".
When the scan is finished, the "Scan" button will change into a "Save Log"
button. Press that, save the log some place you remember where it is.
Most of what it lists will be harmless or even required, so DO NOT fix
anything yet.
Open a the copy of your log in NotePad and made a copy. Then you can go here
to post you log:
http://forum.aumha.org/
Go to the HiJackThis section on the forum list and click to open. You can
post as a guest. It's also a good site to keep for reference. The experts
there will analyze the log and report back the results. Please allow at
least a few hours or a days time for a response.
Remember, you must return to the HJT site to get your answer. It is a good
idea to click the "Notify" box so that you will get an electronic
notification by e-mail to let you know when a response has been posted.
But, you must still return to the site of your answer
Help with Hijackware & Scumware Information:
HijackThis Quick Start Help
http://www.tomcoyote.org/hjt/
The Tutorial if you want to know more about the results or the .log file.
http://www.merijn.org/htlogtutorial.html
also
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://mvps.org/winhelp2002/unwanted.htm
Here is information on how to help protect your system:
Zone Alarm - Firewall - Free
http://tinyurl.com/iwhb
or
http://tinyurl.com/kzq
Practice Safe Hex
http://www.claymania.com/safe-hex.html
This program helps control parasites, spyware, adware, and malware that may
get on your system:
SpywareBlaster: Free
http://www.javacoolsoftware.com/spywareblaster.html
Hope this helps.
Jan
