FREEZE & BLACK SCREEN

[Guest]

Please can you help, my computer freezes and the arrow curser stays stuck or
the sceen may just go black and an alarm sounds in the box, it happens on and
off line.
I have to turn off the computer by pressing the on button for a few secs
untill the computer turns off and then restart it then it is fine for 20 mins
or so. If I leave it on ticking over by itself not doing anything it always
happens. I f I just use 1 thing at a time it is fine for ages but for example
if I listen to music and type it goes black,
Does turning it off like this damage the computer? Why does this happen ? Is
it a virus? MY fan was checked and was ok, I have virus ware which is
constantly updated and I am up to date with other updates I have a firewall.
Is it easy to fix ? What can I do ? THANKS SARA

 

[larry]

I would run a virus scan. Can't get a handle on what this
might be. Not enough infomation supplied. Open event
viewer Need help? Open up help and support and search
for "event viewer"
Double click application and system. Look for red
colored events that correspond with time of your error.
This will give you the possible offending program.. Below
down and up keys is the copy icon
(double document icon) Then you can paste that here.
If you Select micosoft link and reply yes That will open
up help and support(you have a connection to the
internet) You need to copy that info too and post here.

 

[Guest]

I would run a virus scan. Can't get a handle on what this
might be. Not enough infomation supplied. Open event
viewer Need help? Open up help and support and search
for "event viewer"
Double click application and system. Look for red
colored events that correspond with time of your error.
This will give you the possible offending program.. Below
down and up keys is the copy icon
(double document icon) Then you can paste that here.
If you Select micosoft link and reply yes That will open
up help and support(you have a connection to the
internet) You need to copy that info too and post here.
Thanks for helping I am unable to copy events here

it just wont let me whichever route I try (no copy icon below up down )
see also MY SCREEN FREEZES AND ALARM