Robersabel said:I am beginning with a great New Year. Discovered computer has a virus. Yes
I have (or thought I had) protection with PC-Cillin...Trend Micro.
Shut computer off
Stated computer...entered password...Windows logo...Black screen
Went to Safe Mode...same condition
Robert
get to the Desktop?.I don't what to say but can you tell us in either Mode's are you able to
Boot Menu and see if you can log on and Do these steps:What Happen if you Tap F8 and select Last Good Known configuration from the
later for this step to copy the error message on it.Open a Notepad, customize or minimize to the taskbar as you will need it
eventvwr.msc click [OK] you will get the Event viewer control Panel.Open a run command and type in:
better to work with infected R Point than Nothing!) and we can work fromOr you can Restore to an earlier Date (I know it may be infected, but it
Please can you tell us the name of the Virus?.
Robersabel said:Well we didn't hear from you on how you got ON last post Robert?.
Some families have more than one. In this case there are 3 computers.
get to the Desktop?.I don't what to say but can you tell us in either Mode's are you able to
Not able to get to Desktop
Enter password
Receive Windows Logo
Black Screen with only white arrow
Boot Menu and see if you can log on and Do these steps:What Happen if you Tap F8 and select Last Good Known configuration from the
later for this step to copy the error message on it.Open a Notepad, customize or minimize to the taskbar as you will need it
Have…same response
eventvwr.msc click [OK] you will get the Event viewer control Panel.Open a run command and type in:
click on each of these:
Application
System
Security
Look in the right Pane/window for error message with red (X) or Yellow
exclamation mark /!\ , double click each one to get more info about the
causer.
On the Event error properties message you will see:
Up Arrow
Down arrow
Two pages
Click on the two pages to copy the error message then bring up the Notepad
you opened earlier and right click on the first line and select Paste from
the list, this will paste the error message on a Notepad.
Please don't duplicate the error message one of each kind will be sufficient.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/kb/308427/en-us
= Double click "My Computer" and then right click your Primary partition and
select Properties.
On the properties click Tools Tab then click on Check Disk, a pop-up will
come up please check both boxes and click [OK] then [YES] for the next pop-up
and Reboot your machine for the System File Checker (SFC) to repair damaged
system files/folders.
better to work with infected R Point than Nothing!) and we can work fromOr you can Restore to an earlier Date (I know it may be infected, but it
there.
Unable to enter Command
Please can you tell us the name of the Virus?.
When I can access computer. Right now it is in Quarantine
HTH.
nass
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